Rinkalpreet Kaur
Brampton,ON
Summary
Detail-oriented Office Administrator with a strong track record in enhancing operational efficiency and team collaboration. Expertise in scheduling, organizing office functions, and providing exceptional customer support. Proven ability to streamline complex processes in fast-paced environments while maintaining high standards of service. Committed to leveraging administrative skills to contribute to organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Administrator
FedEx
Woodbridge, Ontario
10.2024 - 01.2025
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Processed damaged packages and coordinated returns to shippers.
- Coordinated with customers to ensure prompt customize duties and taxes and seamless package delivery.
- Managed package scanning and coding based on status, ensuring accurate tracking and handling.
Team Leader
Boardwalk- Fries Burgers Shakes
Markham, Ontario
06.2024 - 09.2024
- Resolved customer complaints quickly and efficiently to maintain high customer satisfaction ratings.
- Performed regular maintenance checks on kitchen equipment such as grills, fryers, ovens.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Ensured compliance with health, safety, sanitation and alcohol regulations in the restaurant.
- Explained goals and expectations required of trainees.
Case Maker
TWI Foods Inc
Etobicoke, Ontario
09.2023 - 05.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed the lifting and placement of heavy objects safely.
Education
DCS/DEC Diploma - Computer Systems Technician
Alpha College of Bussiness And Technology
Scarborough, ON 08-2024
High School -
Shri Guru Harkrishan Public School
Ajnala,Punjab,India06-2022
Skills
- Billing oversight
- Mail handling
- Telephone reception
- Database entry
- Workforce management
- Event coordination
- Time management
- Inbound phone call handling
- Customer engagement
- Staff management
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- CPR certification
- First Aid
- AWS Cloud
Timeline
Office Administrator
FedEx
10.2024 - 01.2025
Team Leader
Boardwalk- Fries Burgers Shakes
06.2024 - 09.2024
Case Maker
TWI Foods Inc
09.2023 - 05.2024
DCS/DEC Diploma - Computer Systems Technician
Alpha College of Bussiness And Technology
High School -
Shri Guru Harkrishan Public School
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