Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rinkal Arora

Halifax,NS

Summary

Achieved exceptional customer satisfaction at Tim Hortons by enhancing service quality and fostering repeat business. Skilled in customer service aptitude and adept at resolving conflicts with professionalism, demonstrating both hard and soft skills. Proven track record in producing high-quality baked goods at Give And Go, ensuring compliance with health standards.

Overview

2
2
years of professional experience

Work History

Customer Service

Tim Hortons
12.2022 - Current
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Increased repeat business through exceptional customer service and relationship building.
  • Ensured timely delivery of requested materials, improving overall customer service quality.
  • Provided exceptional customer service to customers.

Customer Service Representative

Subway
09.2022 - 10.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Baker

Give And Go
06.2022 - 08.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Education

Business Management

Cape Breton University
Sydney, NS
05.2024

Master of Arts -

Govt College For Girls
Ludhiana ,india
05.2019

Bachelor of Arts -

Malwa College For Girls
Ludhiana
05.2019

Bachelor of Arts -

Govt College For Girls
Ludhiana
05.2017

Skills

  • Customer Service Aptitude
  • Plumbing Customer Service
  • Customer service experience
  • Superb Customer Service

Languages

English
Full Professional

Timeline

Customer Service

Tim Hortons
12.2022 - Current

Customer Service Representative

Subway
09.2022 - 10.2024

Baker

Give And Go
06.2022 - 08.2024

Business Management

Cape Breton University

Master of Arts -

Govt College For Girls

Bachelor of Arts -

Malwa College For Girls

Bachelor of Arts -

Govt College For Girls
Rinkal Arora