Rinjisha Pattanath Koya
Courtenay,BC
Summary
New to Canada, permanent resident personnel. Looking to grow my soft skills and techinical competencies in canadian retail industry. Has prior experience at AT Optical and Clinic, handling clients with empathy and patience to enhance customer satisfaction. Skilled in active listening and adaptable to change, offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Deep skill set in problem-solving and effective communication.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AT Optical and Clinic
07.2023 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders and returns accurately, ensuring customer satisfaction and operational efficiency.
- Trained new team members on company policies and customer service best practices.
- Advised clients on products based on their needs and specifications.
Sales Associate Intern
Noor Eye Clinic and Opticals
09.2022 - 03.2023
- Assisted customers in selecting eyewear and optical products tailored to individual needs.
- Enhanced customer satisfaction through effective communication and personalized service.
- Managed inventory control, ensuring accurate stock levels and product availability.
- Supported sales team by preparing promotional materials and visual merchandising displays.
Education
High School Diploma -
Dharun Najath Higher Secondary School
Karuvarakundu, Kerala India03-2019
GED -
Crescent Higher Secondary School
Adakkakundu, Kerala, India03-2017
Skills
- Empathy
- Patience
- Active listening
- Customer engagement
- Hardworking and Follow instructions well
- Adaptability to change
- Effective communication
- Problem-solving skills
- Willingness to Improve
- Team work skills
References
Provided on request
Timeline
Customer Service Representative
AT Optical and Clinic
07.2023 - 01.2025
Sales Associate Intern
Noor Eye Clinic and Opticals
09.2022 - 03.2023
High School Diploma -
Dharun Najath Higher Secondary School
GED -
Crescent Higher Secondary School