Rinit Patel
London
Summary
A motivated Computer Engineering graduate driven by a passion for technological innovation. Eagerly pursuing an entry-level opportunity to harness my existing skill set while cultivating new proficiencies. An aspirant seeking to leverage acquired academic knowledge, aiming to make a substantial contribution within a professional setting. Enthusiastic to work and learn more about network and system administration. Best at communicating among the team as well as clients/customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Specialist
Toronto District School Board
01.2022 - 09.2022
- Providing Help Desk based IT support to end-users in a fast-paced Windows based environment.
- Assisting clients with their software, hardware, mobility and telephony related issues.
- Attending over 30 inbound calls daily delivering excellent customer service with over 80% first call problem resolution.
- Contributed in training / shadowing coworkers at service desk.
- Documenting and ticketing calls and Incidents using ServiceNow to keep track of user issues.
- Researching, resolving and following up on client issues, earning 90% Customer satisfaction rating.
Education
Computer Engineering Technology -
Seneca College
01.2023
Skills
- Technical Skills: Mac & Windows Troubleshooting, Mail Exchange, Mobile Device Management (MDM) for iOS & Android, Ticketing System, Cisco Jabber, Cisco Finesse, and VMware
- Collaboration Tools: SharePoint, Zoom, Office 365, Slack, Microsoft Teams
- Identity and Access Management: Azure Active Directory (Azure AD), Windows Administration
- Networking: LAN/WANs, TCP/IP, DNS, HTTP, Cisco Router & Switches, Firewalls, Active Directory
Certification
- CompTIA A+, CompTIA, 2023
- IT Support Specialist (Google), Coursera, 2022
- Computer Networking (Google), Coursera, 2022
- Introduction to Cisco Networks, Cisco, 2021
Timeline
Technical Support Specialist
Toronto District School Board
01.2022 - 09.2022
Computer Engineering Technology -
Seneca College
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