Rinique Coakley-Davis
Toronto,Canada
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
New Kingston Market
05.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Manage to complete 30 phone calls per day from customers.
Cashier Team Lead
Twice as Nice Restaurant
08.2022 - 04.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Manage over 50 phone calls per day.
Education
High school diploma or GED - Academic Arts
Eight Mile Rock High School
Grand Bahama, freeport06.2012
Skills
- Cleaning
- Leadership
- Home care
- Hospitality
- Hospital experience
- Teamwork
- Time management
- Reliability and punctuality
- Money handling
- Cash register operation
- POS system operations
- Display setup
- Complex Problem-solving
Languages
English
Native or Bilingual
Timeline
Retail Sales Associate
New Kingston Market
05.2023 - 02.2024
Cashier Team Lead
Twice as Nice Restaurant
08.2022 - 04.2023
High school diploma or GED - Academic Arts
Eight Mile Rock High School
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