Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Rince Pauline Lacre

Edmonton,AB

Summary

I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I have excellent interpersonal skills, am an excellent team worker, and am keen and very willing to learn and develop new skills and responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. Always ensuring excellent guest experiences, and eager to contribute to the company's positive reputation.

Overview

7
7
years of professional experience

Work History

Dining Server

Montana's BBQ & Bar
St. Albert, AB
11.2024 - Current
  • Efficiently managed a large group (over 20 guests) at a single table, ensuring accurate order-taking, prompt service, and excellent guest satisfaction.
  • Resolved customer issues promptly and professionally, ensuring guest satisfaction, even during busy periods.
  • Demonstrated a thorough understanding of health and safety standards to ensure a safe and sanitary work environment.

Dining Server

Browns Social House
Edmonton, AB
06.2023 - 12.2024
  • Provide guests with exceptional dining experiences by creating a warm and welcoming atmosphere, anticipating their needs, and ensuring their satisfaction throughout their visit.
  • Accurately took food and beverage orders from guests, and entered them into the POS system.
  • Maintained a thorough knowledge of the menu, including ingredients, preparation methods, and allergen information, to accurately answer guests' questions and make recommendations based on their dietary restrictions and preferences.

Dining Server

Hong Huong Restaurant
Edmonton, AB
10.2022 - 10.2024
  • Provide exceptional customer service by welcoming and assisting guests with their dining needs.
  • Collaborated with the kitchen staff to ensure efficient and timely service.
  • Maintained a clean and organized work area, including washing dishes, and resetting tables.

Service Specialist

London Drugs
Edmonton, AB
10.2020 - 05.2023
  • Exceeded customer service expectations by providing friendly, courteous service to all guests.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Conducted inventory audits to ensure accurate stock levels and identify areas of loss prevention.
  • Identified opportunities to upsell and cross-sell products to increase sales revenue and customer satisfaction.

Crew Team Leader

McDonald's Restaurant
Edmonton, AB
02.2018 - 10.2019
  • Followed proper food handling practices to ensure food safety.
  • Accurately took and processed orders in a fast-paced environment, resulting in improved customer satisfaction.
  • Utilized problem-solving skills to handle unexpected situations.
  • Implemented training programs to develop crew members' skills, and improve overall team performance.

Education

Archbishop O'leary Catholic High School
01-2018

ProServe Training Certificate

Reel Facts Training Certificate

Advanced Ticket Terminal Training Certificate

Skills

  • Great Customer Service
  • Efficient and Timely Service
  • Upselling and Cross-Selling Products
  • Point of Sale Knowledge
  • Creative Problem Solving
  • Ability to Work in a Team

Volunteer Experience

  • Edmonton Airshow, Gate Ambassador, 08/01/18
  • Firefighter Aid Ukraine, Organized Firefighter PPE Donation for Ukraine, 10/01/19
  • Edmonton Police Service, Door Knocking for Car Theft Awareness, 10/01/19
  • Zebra Child Protection Centre, Organized a Fund Raising Event, 12/01/19

References

Will be provided upon request

Timeline

Dining Server

Montana's BBQ & Bar
11.2024 - Current

Dining Server

Browns Social House
06.2023 - 12.2024

Dining Server

Hong Huong Restaurant
10.2022 - 10.2024

Service Specialist

London Drugs
10.2020 - 05.2023

Crew Team Leader

McDonald's Restaurant
02.2018 - 10.2019

Archbishop O'leary Catholic High School

ProServe Training Certificate

Reel Facts Training Certificate

Advanced Ticket Terminal Training Certificate

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Rince Pauline Lacre