Rina Muyoka Wekesi
Lodi
Summary
Dedicated professional with expertise in corporate management, focusing on administration, human resources, and customer relations. Proven track record in enhancing organizational effectiveness and promoting sustainable practices. Committed to fostering positive behavioral change and good governance within dynamic environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Startups Consultancy & Treasurer Board Member
Start Somewhere Kenya
Nairobi
07.2018 - 12.2023
- Served as Admin and Logistics Consultant for Project Elimu, optimizing operational efficiency.
- Acted as Business Developer and Consultant at Shipe Travels, expanding market presence.
- Led Executive Business Development initiatives for Ethical Consultants, driving revenue growth.
- Directed Business Marketing Development strategies at Esdoorn Solutions Limited, enhancing brand visibility.
- Founded Start Somewhere Kenya, overseeing board activities as Treasurer.
Casual – Payroll Customer Service & Ticketing
Kenya Airports Authority
11.2021 - 12.2022
- Processed loan applications to ensure timely approvals.
- Managed people effectively to enhance team performance.
- Computed benefits and statutory deductions accurately for payroll processing.
- Analyzed and resolved payslip issues to maintain accuracy.
- Prepared detailed reports on operational performance and compliance.
- Issued tickets while ensuring adherence to company policies.
- Conducted housekeeping checks to uphold cleanliness and safety standards.
- Addressed customer service inquiries and resolved complaints promptly.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Administration & HR Officer
Total Touch Cargo, TFFF & KAHL(Stamina group of companies)
07.2018 - 11.2018
- Managed documentation and planning of leave days to ensure compliance with policies.
- Oversaw maintenance schedules, ensuring timely completion of all tasks.
- Prepared reports for management review, highlighting key metrics and trends.
- Facilitated audits and training sessions to enhance staff competencies.
- Conducted analysis of staff attendance to identify patterns and improve efficiency.
- Handled correspondence and issued staff pay slips in a timely manner.
- Coordinated various co-curricular activities, promoting employee engagement.
- Assisted in human resources matters, supporting recruitment and onboarding processes.
- Analyzed job descriptions to determine job requirements and qualifications.
- Organized job fairs or career events as part of recruitment efforts.
- Collaborated with various departments in the organization to identify staffing needs.
- Managed employee relations issues such as grievances or complaints.
- Reviewed resumes and applications for potential candidates.
- Participated in collective bargaining negotiations between the company and union representatives.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Provided advice and guidance regarding disciplinary actions when needed.
- Ensured compliance with safety regulations in the workplace.
Supervisor, Data Entry
Kenya Airports Authority
02.2018 - 06.2018
- Oversaw recruitment process to attract top talent through effective candidate shortlisting.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Managed people operations, ensuring a cohesive and productive work environment.
- Supervised data entry and workflow management to enhance operational efficiency.
- Analyzed application materials and communicated findings to stakeholders.
- Prepared comprehensive reports to support decision-making and track progress.
PA/Admin Officer
Portcross Limited
04.2017 - 09.2017
- Managed people and facilitated co-curricular activities to enhance team engagement.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Coordinated meetings between internal departments and external partners.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Oversaw general housekeeping activities to ensure a clean and organized environment.
- Conducted analysis of staff attendance to improve workforce management.
- Prepared reports and arranged travel logistics for operational efficiency.
- Documented and planned shipments to streamline distribution processes.
- Coordinated correspondence of letters, maintaining effective communication.
- Facilitated audits and training sessions to promote compliance and skill development.
- Renewed relevant licenses and managed customer service inquiries for optimal operations.
Administration & HR Officer
Total Touch Cargo (Stamina group of companies)
12.2016 - 04.2017
- Managed various co-curricular activities to enhance employee engagement and satisfaction.
- Conducted exit interviews with departing employees to assess reasons for leaving.
- Managed employee relations issues such as grievances or complaints.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Organized employee recognition programs or activities.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Developed and enforced company policy and procedures relating to human resources activity.
- Oversaw general housekeeping activities, ensuring cleanliness and orderliness in the workplace.
- Facilitated audits and training sessions to promote compliance and skill development.
- Prepared detailed reports on staff attendance and leave planning for management review.
- Issued staff pay slips accurately and timely, maintaining payroll integrity.
- Coordinated correspondence of letters, ensuring effective communication within the organization.
- Administered purchase of administrative items to support operational needs.
- Managed VIP Sage and ProTime clocking system to streamline attendance tracking.
Administration & HR Officer
Indu farm (EPZ) Ltd (Stamina group of companies)
09.2013 - 09.2016
- Managed correspondence and documentation for effective communication within organization.
- Analyzed job descriptions to determine job requirements and qualifications.
- Collaborated with various departments in the organization to identify staffing needs.
- Managed employee relations issues such as grievances or complaints.
- Reviewed resumes and applications for potential candidates.
- Participated in collective bargaining negotiations between the company and union representatives.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Organized employee recognition programs or activities.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Coordinated with management on recruitment strategies.
- Developed, implemented and maintained recruitment policies and procedures.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Assisted in the development of training programs for existing staff members.
- Ensured compliance with safety regulations in the workplace.
- Researched labor market trends to stay current on competitive wages, benefits and other human resources related topics.
- Monitored adherence to employment laws within the organization.
- Developed and enforced company policy and procedures relating to human resources activity.
- Hired, onboarded, trained, screened and released employees.
- Purchased items and took inventory regularly to maintain proper supply levels.
- Proposed organization design alternatives and presented relative merit.
- Supported and monitored overall soldier welfare.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Promoted readily available supplies by procuring items and taking inventory regularly.
- Alleviated staff shortages by ensuring appropriate numbers of employees were scheduled for each shift.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Oversaw general housekeeping activities to maintain a clean and organized workplace.
- Prepared detailed reports and analyzed staff attendance for operational insights.
- Facilitated audits, training sessions, and company events to promote compliance and development.
- Documented and planned leave days to ensure adequate staffing levels.
- Issued staff pay slips accurately and on time to ensure employee satisfaction.
- Managed VIP Sage and ProTime clocking system for efficient time tracking.
- Renewed relevant licenses to maintain operational compliance.
Administration Officer
Kenya Literature Bureau
12.2012 - 07.2013
- Prepared reports for Board and Management meetings to support decision-making processes.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Responded to queries raised by customers via email or social media channels in a professional manner.
- Monitored stock levels within the office environment, placing orders when necessary.
- Provided assistance with organising corporate events such as training seminars or trade shows.
- Updated databases with new customer contact details or changes in existing accounts.
- Generated weekly reports detailing progress made against set targets or objectives.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Improved office organization by developing filing system and customer database protocols.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Conducted stock management and analyzed stock usage for efficiency improvements.
- Reviewed feedback forms to identify areas for enhancement in services.
- Implemented data analysis strategies based on thorough research and presentations.
- Managed people effectively to foster a productive work environment.
- Organized events to promote team engagement and collaboration.
- Executed general housekeeping activities to maintain operational standards.
Intern
Kenya Tea Development Agency (KTDA)
01.2012 - 06.2012
- Maintained updated records of investor contacts to ensure accurate communication.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained positive working relationship with fellow staff and management.
- Prepared and supervised production of multimedia marketing tools, including brochures and videos.
- Managed and updated information on company website to enhance user experience.
- Organized events such as conferences, exhibitions, and press tours to promote company initiatives.
- Developed and implemented public relations strategies to improve brand visibility.
- Strengthened community relations through active participation in environmental initiatives.
- Conducted media monitoring and analysis to inform strategic decisions.
- Engaged with media outlets to foster positive relationships and enhance coverage.
Education
Kenya Certificate of Secondary Education - K.C.S.E
Moi Girls High School
Vokoli11-2009
Kenya Certificate of Primary Education - K.C.P.E
St. Ursula Nguviu Girls Boarding Primary School
Nairobi, Kenya11-2005
Kenya Certificate of Primary Education -
St. Hannah’s Preparatory School-Nairobi
Nairobi, Kenya01.2002
Some College (No Degree) - Public Relations
Kenya Institute of Management
Nairobi, KenyaSkills
- Communication skills
- Cash flow analysis
- Budgeting
- Data analysis
- Team leadership
- Customer service
- Cash management
- Regulatory adherence
- Budgeting and financial management
- Regulatory compliance
- Risk assessment and mitigation
- Strategic planning
- Team leadership and collaboration
- Customer service excellence
- Invoice processing and reconciliation
- Audit coordination
- Cost reduction strategies
- Cash management practices
- Interpersonal skills and mediation
- Time management techniques
- Staff management and development
- Event planning and organization
- Media engagement and monitoring
- Data analysis and reporting
- Leadership capabilities
- VIP Sage and ProTime systems expertise
- Logistics coordination for clearing and forwarding
- Administrative support functions
Personal Information
- Gender: Female
- Nationality: Kenyan
- Religion: Christian
Languages
- English
- Kiswahili
Awards
- St. John’s Ambulance – Cadet and Brigade First Aid training and Competition
- Public Speaking – Vihiga District Secondary School Heads Association, 2008 & 2009
- Political Current affairs – Kakamega District Teachers Resource Centre, 2008 & 2009
- Kenya Girl-Guide Association Leadership Award- Founderee Camp, 2007
- Various Food Safety audits; BRC, BSCI, Health, Fire & Safety
- Panelist – Various Youth forums
- HACCP/ BSCI, BRC & OSHA member
References
- Oliver Napali, CFO & HR Manager, Stamina Group of Companies, P.O Box 42564, Nairobi, Nairobi, 00100, 0713-600900
- Claire Munikah, Assistant Director to the Chief Executive Officer, Mellech Engineering & Construction Ltd., P.O Box 78102, Nairobi, Nairobi, 00507, 0722-326868
- Joseph Ndegwa, Head of Communications, Kenya Literature Bureau, P.O Box 300222, Nairobi, Nairobi, 00100, 0721-80852
Hobbies and Interests
- Reading
- Playing outdoor & indoors games (Basketball, badminton)
- Socializing
- Listening to music
- Corporate Social Responsibilities Activities
- Mentorship
- Road challenge
Other Relevant Courses
- Courses / Seminar Trainer, 01/01/07, 12/31/16
- Computer packages, Computer Fundamental Institute (CFI), 01/01/07, 12/31/16
- First Aid Training, St. John’s Ambulance, 01/01/07, 12/31/16
- Food Audits, Various international food firms, 01/01/07, 12/31/16
Attributes
- Dedicated, Self Driven and Motivated.
- Mature and confident with high level of initiative.
- Flexible and accommodative.
- Approachable, supportive and an effective team player.
- Trustworthy, honest, discreet and proactive in service delivery.
- Result oriented and hardworking with a logical approach to challenges.
- Strong personal integrity and work ethics.
- Ability to manage multiple tasks in a pressured environment and work independently.
Co-operative and able to work under minimum supervision.
Languages
English
Full Professional
Swahili
Professional
Certification
- HACCP Certification 2014 - 2016
- BSCI Certification 2014-2016
- BRC Certification 2014- 2016
- Fire & Safety Certification 2013 - 2015
- OSHA Certification 2014 & 2018
- First Aid & Cadet 2005-2009
Affiliations
Panelist in Various Youth forums.
Corporate Social Responsibilities activities
Cadet & First Aid training
Public Speaking
Cooking competitions
Accomplishments
- Fire & Safety 2013 - 2015
- Food Safety trainings & Audits 2013- 2016
- Occupational Health & Safety 2014 & 2018
- Upgrade of school in a slum area with interlocking blocks 2018- 2022
References
References available upon request.
Timeline
Casual – Payroll Customer Service & Ticketing
Kenya Airports Authority
11.2021 - 12.2022
Startups Consultancy & Treasurer Board Member
Start Somewhere Kenya
07.2018 - 12.2023
Administration & HR Officer
Total Touch Cargo, TFFF & KAHL(Stamina group of companies)
07.2018 - 11.2018
Supervisor, Data Entry
Kenya Airports Authority
02.2018 - 06.2018
PA/Admin Officer
Portcross Limited
04.2017 - 09.2017
Administration & HR Officer
Total Touch Cargo (Stamina group of companies)
12.2016 - 04.2017
Administration & HR Officer
Indu farm (EPZ) Ltd (Stamina group of companies)
09.2013 - 09.2016
Administration Officer
Kenya Literature Bureau
12.2012 - 07.2013
Intern
Kenya Tea Development Agency (KTDA)
01.2012 - 06.2012
Kenya Certificate of Secondary Education - K.C.S.E
Moi Girls High School
Kenya Certificate of Primary Education - K.C.P.E
St. Ursula Nguviu Girls Boarding Primary School
Kenya Certificate of Primary Education -
St. Hannah’s Preparatory School-Nairobi
Some College (No Degree) - Public Relations
Kenya Institute of Management
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