Rina Molina
Long Beach
Summary
As a dedicated Medical Assistant with over eight years of hands-on experience seamlessly balancing challenging administrative and clinical responsibilities to ensure patient satisfaction. As a Medical Assistant has a comprehensive understanding of the medical registration process and procedures, enabling efficient client processing. Renowned for their compassionate and respectful collaboration, they consistently deliver high-quality healthcare and exceptional customer service. Equipped with technical, clerical, and patient support skills, this Medical Assistant excels in interpersonal communication, effectively managing interactions with patients and staff alike. Their in-depth knowledge of the medical sector and regulatory obligations ensures compliance and safety. With experience in clinical environments, as a Medical Assistant, I am a quality-driven and safety-oriented professional. My exceptional interpersonal and relationship-building abilities enable them to collaborate effectively across disciplines to support patient needs and enhance overall care.
Passionate Medical Assistant offering 8 + years of success and experience in customer and personal service. Additional expertise includes time management, effective planning, and computer literacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Rep
Nextgen Staffing Company
08.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and verified reasons for visit and appointment information.
- Welcomed large volume of guests and improved overall customer service.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Determined needs of visitors and provided information or solutions.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with outside offices to obtain records and transfer files for EHR System needs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Kept offices organized and well-stocked to maximize operational efficiency.
- Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Screened visitors and directed them to specific location for office safety.
- Directed clients and guests to correct departments, rooms and staff members.
- Updated front office phone protocols to increase productivity and decrease customer hold times.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Medical Assistant Specialist II Float
MemorialCare Los Altos Medical Group
08.2019 - 06.2026
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician’s instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Floating to different departments Labs (phlebotomy), Internal Medicine, Family Practice, Paediatric.
- Clinical: Patient Intake & Triage, Vital Signs Recording, Phlebotomy & Specimen Collection, EKG Administration, Injections & Immunizations, Wound Care, Point-of-Care Testing
- Administrative: Electronic Health Records (EHR) Management, Patient Scheduling, Insurance Verification, HIPAA Compliance, Medical Billing & Coding support
- Soft Skills: Empathetic Patient Communication, Multitasking in Fast-Paced Environments, Cross-functional Team Collaboration
Medical Assistant II
MemorialCare Heart and Vascular Institute
09.2019 - 02.2023
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician’s instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Submit Prior Authorizations to insurance for future Radiology exams
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Medical Assistant Float 1
Family Care Center MemorialCare
09.2019 - 09.2022
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physician about concerns, condition updates or refill requests to facilitate treatments.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician’s instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients’ prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Cleaned and maintained medical equipment following procedures and standards.
- Labeled and completed lab requisitions using ICD and CPT coding.
Medical Scheduler
Torrance Memorial Physician Network
07.2018 - 09.2018
- Pulled patient charts for upcoming appointments.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Assisted patients in filling out pre-appointment paperwork.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Kept office spaces well-stocked with administrative and medical supplies.
- Communicated with patients to gather intake data and verify chart information.
- Transcribed physicians’ notes and entered data into electronic chart management software.
- Assisted with hospital admissions and paperwork.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Helped patients’ complete paperwork and explained processes and procedures.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Called patients to schedule oncology appointments, consistently double-checking information and availability.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Updated patient financial information to promote accurate record keeping.
- Managed medical practice administrative needs to provide patient satisfaction.
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
Medical Assistant
Los Angeles Cancer Center
05.2017 - 07.2018
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician’s instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients’ prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
Front/Back Medical Assistant
Fine Dermatology
11.2016 - 03.2017
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
- Maintained confidentiality of records relating to clients’ treatment.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
- Cooperated with Multiple insurance and insurance providers to resolve billing questions.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Collaborated with members of health care team to coordinate and implement plans for patient care.
- Identified problems and planned solutions using multidisciplinary approach to improve performance.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Directed patients to exam rooms to prepare for examination and treatment.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Help MD with surgical procedures with Hair transplants.
Education
Other in Register -
Pacific College
South Gate, CA12.2009
High school or equivalent - undefined
Jordan High School
Long Beach, CA12.2007
Skills
- Dictation and Transcription
- Appointment Scheduling
- Time Management
- Patient Relations
- Procedure Assistance
- Coordinating Drug Refills
- Understands Medical Procedures
- Proper Sterilization Technique
- Problem Anticipation and Resolution
- Updating Medical Records
- Pharmacy Relations
- Diagnostic Testing
- Cleaning and Sanitizing
- Check-In and Check-Out Procedures
- Proper ICD Coding
- Clear Communication
- HIPAA Compliance
- Medication Administration
- Inventory and Supply Management
- Documentation Procedures Expert
- Critical Thinking
- Decision Making
- Specimen Collection
- Auto Clave Sterilization
- Routine Laboratory Testing
- Treatment Room Preparation
- Cleaning and Organizing
- Multi-line Telephone System Operation
- Examination Preparation
- Multitasking and Prioritizations
- Supply/Inventory restock
- Clinical and Operational Judgement
- Operating EKG Equipment
- Charting Expertise
- EMR Systems
- Vital Signs
- Experience Administering Injections
- Medical Office Experience
- Insurance Verification
- Patient Care
- Prior Authorization submissions
- Administer injections
- Problem-solving skills
- Time management
- Listening skills
- Welcoming guests
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results through effectively helping with teamwork.
- Documented and resolved issues which led to patient resolve ment.
- Achieved results by introducing Epic EMR for tasks.
Certification
- Certified Medical Assistant
- BLS Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant II
MemorialCare Heart and Vascular Institute
09.2019 - 02.2023
Medical Assistant Float 1
Family Care Center MemorialCare
09.2019 - 09.2022
Front Desk Rep
Nextgen Staffing Company
08.2019
Medical Assistant Specialist II Float
MemorialCare Los Altos Medical Group
08.2019 - 06.2026
Medical Scheduler
Torrance Memorial Physician Network
07.2018 - 09.2018
Medical Assistant
Los Angeles Cancer Center
05.2017 - 07.2018
Front/Back Medical Assistant
Fine Dermatology
11.2016 - 03.2017
High school or equivalent - undefined
Jordan High School
Other in Register -
Pacific College