RINA HETEMI
Calgary,AB
Summary
Detail-oriented Medical Office Administration and Unite Clerk certification professional with a solid foundation in a medical terminology, patient scheduling, billing, and electronic health records. Seeking a rewarding position in a healthcare environment to leverage my skills and support the team's success.
Overview
18
18
years of professional experience
Work History
Co-Manager/ TAP Manager
BATH&BODY WORKS
05.2015 - Current
- Managed three locations throughout the City, Southcentre, CrossIron& Chinook
- Managed team of 20 +
- Reduced and controlled expenses by following daily PMT reports
- Administered all point of sale opening and closing procedures
- Replenished floor stock and processed shipments to ensure product availability for customers
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Coached sales associates on product knowledge by using a wide variety of training tools
- Managed store employees successfully in a fast-paced environment through proactive communication and consistent feedback
- Utilized Kronos scheduling software to manage and maintain employee schedules.
Store Manager
COSTA BLANCA
02.2012 - 05.2014
- Delivered excellent customer service by greeting and assisting each customer
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Managed inventory control, cash control, and store opening and closing procedures.
- Determined staff promotions and demotions and terminated employees when necessary
- Completed weekly schedules according to payroll policies
- Trained staff to deliver outstanding customer service
- Worked closely with District manager to formulate and build store brand
- Addressed customer inquiries and resolved complaints
- Rotated merchandise and displays to feature new products and promotions.
Senior Hairstylist
PREMIER SALON &SPA
12.2008 - 03.2013
- Examined hair texture and condition to determine appropriate treatment
- Educated guests on proper hair care
- Recommended home care hair regimens and treatments
- Completed wet styling, thermal styling, permanent waving and hair relaxing services
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Expanded client base by 40% through direct referrals.
Food &Beverage Supervisor/ Manager
DELTA CALGARY SOUTH
08.2006 - 12.2008
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistent
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Efficiently resolved problems or concerns to satisfaction of all involved parties
- Developed and maintained exceptional customer service standards
- Worked closely with Chef and cooks to determine menu plans for special events or occasions
- Created databases and spreadsheets to improve inventory
- Purchased food and managed inventories to promote effective cost control, vendor service, and quality
- Monitored and developed team member performance through supervision and training
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Oversaw work of 8 bartenders, beverage servers and bar attendants.
Education
MOA& Unit Clerk Certificate - Medical Office Administrator
MCG Career College
Calgary, AB05.2024
High School Diploma -
Centennial High School
Calgary, AB06.2007
Skills
- Office procedures understanding
- Strategic planning
- Managing patient records
- Medical Terminology
- Strong Communication Skills
- Schedule optimization
- Communication& Interpersonal skill
- Problem solving & decision making
- HIPAA Compliance
Languages
ENGLISH
Full Professional
ALBANIAN
Native or Bilingual
SERBIAN
Professional Working
Timeline
Co-Manager/ TAP Manager
BATH&BODY WORKS
05.2015 - Current
Store Manager
COSTA BLANCA
02.2012 - 05.2014
Senior Hairstylist
PREMIER SALON &SPA
12.2008 - 03.2013
Food &Beverage Supervisor/ Manager
DELTA CALGARY SOUTH
08.2006 - 12.2008
MOA& Unit Clerk Certificate - Medical Office Administrator
MCG Career College
High School Diploma -
Centennial High School
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