Rina Contreras
San Diego
Summary
Compassionate Medical Support Assistant with a proven track record at Veteran Health Administration, excelling in patient communication and HIPAA compliance. Recognized for enhancing patient satisfaction through efficient appointment scheduling and meticulous medical record management. A reliable team player dedicated to maintaining confidentiality and professionalism in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Medical Support Assistant
Veteran Health Administrative
04.2023 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Performed medical records management, including filing, organizing and scanning documents.
Clerk
DECA Commissary
01.2017 - 04.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Boosted customer satisfaction through quick response to inquiries.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Certificate - CNA
Pacific Health
San Diego, CA06.2019
Diploma - Basic
Point Loma High School
San Diego, CA06.1990
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Patient scheduling
- Patient confidentiality maintenance
- Appointment scheduling
- Patient records maintenance
- Medical office administration
- Electronic health records management
- Professionalism in healthcare
- Customer service
- Reliable team player
- Compassionate
- Data entry
- Appointment setting
Timeline
Medical Support Assistant
Veteran Health Administrative
04.2023 - Current
Clerk
DECA Commissary
01.2017 - 04.2023
Certificate - CNA
Pacific Health
Diploma - Basic
Point Loma High School
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