RINA CHUM
Hamilton,ON
Summary
Talented Individual and team leader offering years of success in customer service environments. Strategic thinker with problem solving proficiency. Offers proven ability to build effective environments and given tasks. Committed to identifying and leveraging opportunities for growth.
Overview
12
12
years of professional experience
Work History
Independent Travel Agent
Rina's Travel
Hamilton, ON
03.2020 - Current
- Created travel itineraries and made adjustments to meet client specifications.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Participated in travel seminars and remained up-to-date on market trends.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
Junior Hairstylist
Deseame Salon Boutique and Spa
Burlington, ON
05.2018 - Current
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Mentored new staff to enhance personal growth and increase productivity.
- Colored, cut and installed extensions according to style photos and client specifications.
Cosmetic Boutique Specialist
Princess Cruises
Sydney, Australia
11.2011 - 05.2013
- Cultivated loyal customer base by providing excellent customer service.
- Trained staff to have extensive product knowledge and upselling skills.
- Responded to customer service issues and worked with parties to effectively communicate and resolve.
- Protected inventory using established security techniques.
- Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
- Devised pricing strategies based on company policies and promotional considerations.
Education
Tourism -Travel Studies
TPI Academy
Oakville, ON05.2019
Hairdresser Diploma - Hairstylist
Lorenzo Hair Design And Spa
Hamilton, ON08.2018
Proffessional Make-up Certification - Advanced Special Effects Makeup, Prosthetics and Props
Lorenzo's Hair Design And Spa
Hamilton, ON05.2018
Skills
- Charismatic
- Communications
- Team building
- Project organization
- Problem resolution
- Team management
- Business Development
- Interpersonal Skills
- Strategic Planning
- Time and Resource Optimization
- Marketing
- Administrative Tasks
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Timeline
Independent Travel Agent
Rina's Travel
03.2020 - Current
Junior Hairstylist
Deseame Salon Boutique and Spa
05.2018 - Current
Cosmetic Boutique Specialist
Princess Cruises
11.2011 - 05.2013
Tourism -Travel Studies
TPI Academy
Hairdresser Diploma - Hairstylist
Lorenzo Hair Design And Spa
Proffessional Make-up Certification - Advanced Special Effects Makeup, Prosthetics and Props
Lorenzo's Hair Design And Spa
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