Hugo Torres Torres
Vancouver,Canada
Summary
Dependable server/bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Baan Lao Fine Thai Cuisine
07.2022 - 11.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Bartender
Servicios Integrales Avit
04.2020 - 12.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support the bar marketing brand and increase profits.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
Bachelor of Hospitality Management -
Acsenda School of Management
Vancouver, BC06.2025
Skills
- Classic Cocktails
- Attending Multiple Customers
- Complex Problem-Solving
- Cooperative with co-workers
- Passionate about wine and spirits
- Cooperative with co-workers
- Passionate about wine and spirits
Certification
* Serving it Right
Timeline
Server
Baan Lao Fine Thai Cuisine
07.2022 - 11.2022
Bartender
Servicios Integrales Avit
04.2020 - 12.2021
Bachelor of Hospitality Management -
Acsenda School of Management
* Serving it Right
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