Rimpy Rimpy
Brampton,Ontario
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Risk Services Advisor
NTT BPO
02.2022 - Current
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
- Resolve problems at first point of contact in a friendly and helpful manner
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Computer Teacher
Guru Ramdas International Public School
07.2017 - 03.2018
- Developed lectures addressing a variety of computer science topics to engage and educate students
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials
- Conducted classroom activities that encouraged critical thinking skills and problem solving techniques
- Processed software and hardware by coordinating user setups, installations and upgrades.
Education
Post-Graduation Diploma - Computer Software And Database Development
Lambton College of Toronto
04.2021
Bachelor of Technology - Computer Science
Punjab Technical University
Punjab, India06.2017
Skills
- Decision-Making
- Problem-Solving
- Staff Supervision
- Customer Service
- Active Listening
- Critical Thinking
- Call Management
- Attention to Detail
- Microsoft Office Suite
- Technical Support
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Risk Services Advisor
NTT BPO
02.2022 - Current
Computer Teacher
Guru Ramdas International Public School
07.2017 - 03.2018
Post-Graduation Diploma - Computer Software And Database Development
Lambton College of Toronto
Bachelor of Technology - Computer Science
Punjab Technical University
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