Rimpalpreet Kaur
Winnipeg,Canada
Summary
Dependable with experience and well-developed critical thinking, problem-solving, and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.I am an enthusiastic and dedicated professional eager to contribute my skills as a Crew Member, Receptionist, Call Center Representative, or Sales/Customer Service Representative. With a passion for delivering exceptional service and a strong ability to connect with customers, I am excited about the opportunity to join your team. I am committed to fostering a positive environment and ensuring customer satisfaction, making me a valuable asset to your organization.
Overview
6
6
years of professional experience
Work History
Receptionist
Himmat logistics
Winnipeg, MB
10.2024 - Current
- Processed incoming and outgoing mail for efficient communication flow.
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Sales/Customer service representative
Enercare Home Services
Toronto, Ontario
09.2023 - 09.2024
- Resolved escalated issues by coordinating with internal departments effectively.
- Provided technical assistance to customers with the online account setup process for the loyalty program.
- Resolved complaints through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Crew Member
Tim Hortons
Winnipeg, MB
08.2022 - 08.2023
- Provided friendly customer service in fast-paced environment.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Resolved customer complaints in a professional manner.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
Call Center Representative
First secret LTD
DELHI
11.2019 - 07.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Mentored junior team members and managed employee relationships.
Education
Post Graduate - Applied Leadership
Manitoba Institute of Trades And Technology
Winnipeg, MB01.2023
Bachelor of Science - Integrated Computer Science
Guru Nanak Dev University
India01.2019
Skills
- Software navigation
- Time management
- Logging call information
- Sales expertise
- Call logging
- Interpersonal skills
- Technical support
Languages
English, Hindi, Punjabi
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Receptionist
Himmat logistics
10.2024 - Current
Sales/Customer service representative
Enercare Home Services
09.2023 - 09.2024
Crew Member
Tim Hortons
08.2022 - 08.2023
Call Center Representative
First secret LTD
11.2019 - 07.2021
Post Graduate - Applied Leadership
Manitoba Institute of Trades And Technology
Bachelor of Science - Integrated Computer Science
Guru Nanak Dev University
Similar Profiles
Kamaljit Kaur Kamaljit Kaur null
Govt High School Computer Teacher at GHS Bhandal HimmatGovt High School Computer Teacher at GHS Bhandal Himmat
Manindar SinghManindar Singh
Manager of Business Development and Sales at Himmat LLCManager of Business Development and Sales at Himmat LLC
Martin StewartMartin Stewart
Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)
Caleb BergmannCaleb Bergmann
SOC Analyst at DayforceSOC Analyst at Dayforce
Zunail ButtZunail Butt
SALES ASSOCIATE at M&F JDM AUTOSSALES ASSOCIATE at M&F JDM AUTOS