Rimpa Raghuvanshi
Terrace,Canada
Summary
Results-driven and dynamic professional with a diverse background in healthcare, human resources, hospitality, and nonprofit leadership. Expertise spans in operations, staffing, vendor negotiations, and contract management. Adapt at streamlining operations, optimizing workflows, and fostering high-performing teams. Recognized for exceptional customer service, strategic problem-solving, and collaborative team leadership to drive efficiency and organizational success. Passionate about delivering excellence in service, compliance, and community impact.
Overview
11
11
years of professional experience
Work History
Human Resources Officer
Terrace & District Community Services Society
Terrace, Canada
10.2021 - 12.2022
- Company Overview: Non Profit | Housing & Support services
- Provided HR support, including shift scheduling, leave management, and training coordination
- Input regular schedule into the HRIS system
- Schedule and book new hire program orientations, training and staff development as required
- Direct personnel onboarding, training and employee relations for 7 programs with more than 150 employees
- Serving as liaison between management and employees during disciplinary action and dispute resolution
- Maintaining personnel records and agreement details into a central database
- Responding to questions, requests and concerns from the employees and management regarding human resource programs, policies and guidelines
- Providing payroll support through accurate scheduling and shift coding
- Maintained online scheduling systems – Comvida & Sincron and monitored time-off requests
- Looking after the ongoing time-off requests based upon the operational needs of the organization
- Non Profit | Housing & Support services
Front Office Manager
Best Western Hotels & Resorts
Terrace, Canada
01.2019 - 12.2022
- Company Overview: Hospitality | Guest Relations & Revenue Management
- Administer all operations of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services
- Assist in hiring of new staff and to train new front desk associates in all hotel policies and procedures and everyday activities
- Analyze all guest complaints, queries and requests and ensure timely resolution for all
- Monitor all guest ratings and comments for hotel and evaluate the same to improve services
- Prepare front office schedule, ensure compliance to same and supervise workload during shifts
- In-charge for the group reservations, billing facilities and daily invoices
- Check cashier's in and out and verify banks and deposits at the end of each shift and engagement in accounts payable and accounts receivable tasks
- Answer phone inquiries, direct calls and provide basic information and monitor any ongoing promotion of the brand
- Evaluate the job performance of each front office employee and prepare performance reports
- Liaising with other departments and monitor work of housekeeping staff and ensure efficient maintenance of all rooms
- Hospitality | Guest Relations & Revenue Management
Branch Manager
St. John Ambulance BC/Yukon
Terrace, Canada
12.2022 - 03.2025
- Company Overview: Non Profit | First Aid Education & Certification
- Managing overall branch operations including staff as well as instructors and volunteers
- Lead and oversee the daily operations, ensuring efficient and effective delivery of first aid training programs
- Organizing remote classes collaborating with private agencies and businesses
- Provide resources and support for community service volunteers aligned with the organization's vision
- Responsible for recruitment, training for instructor's and support staff
- Lead the delivery of first aid training programs, ensuring compliance with WSBC regulations
- Evaluation of staff performance and managing feedback from clients/customers
- Conduct classroom inspections to maintain safety standards and compliance
- Building strategies to increase enrollment rates and driving revenue
- Non Profit | First Aid Education & Certification
Staffing Coordinator
TRS Staffing Solutions
Terrace, Canada
04.2022 - 06.2022
- Company Overview: Recruitment Agency/ Subsidiary of Fluor Inc
- Reviewed applicant resumes, conducted phone screenings, and updated candidate information in ADAPT
- Coordinated project site visits for contractor orientations, checkins, and client meetings
- Assisted with onboarding by distributing required documentation, conducting reference checks, and generating reports
- Managed administrative tasks, including data entry, phone inquiries, and email correspondence
- Supported the recruitment team by scheduling interviews and formatting resumes for presentation
- Posted job openings on the company website to attract qualified candidates
- Recruitment Agency/ Subsidiary of Fluor Inc
Registered Pharmacist and Office Assistant
SD Mahabir Dal Multispecialty Hospital
Bathinda, India
09.2014 - 02.2017
- Company Overview: Healthcare | Pharmacy & Administration
- Dispense medications by reviewing and interpreting prescriptions and compounding, packaging, and labelling pharmaceuticals and containers
- Provide information and advice about medication, their side effects, correct dosage, and proper storage
- Supervise the cash handling, billing and invoices and verify the cash at the end of the business day
- Submit insurance claims and work with private insurance companies, to ensure payment, and resolve any payment delays
- Order and purchase pharmaceutical supplies maintain stock, store and handle it properly
- Maintain records for controlled substances and remove outdated and damaged drugs from the pharmacy inventory
- Management of budgetary matters as inventory & control of receipt supply & store and assist in maintaining Balance sheet, Ledger & Cash book
- Healthcare | Pharmacy & Administration
Education
MBA -
Lovely Professional University
IndiaBachelor's degree -
Chhatrapati Shahu Ji Maharaj University
06.2015
Associate of Arts -
Coast Mountain College
Terrace, BC06-2019
Diploma - Pharmacy
Govt. Polytechnic College
India05-2012
Skills
- Sales Management
- Inventory Management
- Front Office & Guest Relations
- Delegation & Mentoring
- Staff Management
- Microsoft Office
- Accounts Receivable & Payables
- Conflict Resolution
- Revenue generation
- Vendor & Contract Management
- Performance Evaluation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Training
- Human Resources Management
- Front Desk Revenue Management- Best Western International, 12/01/19
- I Care Training & Certification- Best Western International, 12/01/19
- Front Office Supervisor & Manager- Best Western International, 12/01/19
Timeline
Branch Manager
St. John Ambulance BC/Yukon
12.2022 - 03.2025
Staffing Coordinator
TRS Staffing Solutions
04.2022 - 06.2022
Human Resources Officer
Terrace & District Community Services Society
10.2021 - 12.2022
Front Office Manager
Best Western Hotels & Resorts
01.2019 - 12.2022
Registered Pharmacist and Office Assistant
SD Mahabir Dal Multispecialty Hospital
09.2014 - 02.2017
MBA -
Lovely Professional University
Bachelor's degree -
Chhatrapati Shahu Ji Maharaj University
Associate of Arts -
Coast Mountain College
Diploma - Pharmacy
Govt. Polytechnic College