Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rimmy M.

Surrey,Canada

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Bozzini's Restaurant
Surrey, British Columbia
10.2023 - Current
  • Trained new employees on restaurant policies and service standards.
  • Monitored inventory levels and arranged for timely replenishment of supplies.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Created reports on sales trends, inventory levels, and financial data.

Customer Service Representative/ Assistant manager

Domino's Pizza
North Vancouver, British Columbia
08.2022 - 09.2023
  • Assisted customers with order placement and menu inquiries.
  • Processed payments using point-of-sale systems efficiently.
  • Handled customer complaints with empathy and professionalism.
  • Monitored inventory levels and reported shortages to management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed customer accounts using company CRM software for tracking interactions.

Cashier

Tim Hortons
SURREY, BC
10.2021 - 07.2022
  • Maintained accurate cash drawer balance throughout shifts and performed reconciliations.
  • Assisted with inventory management by restocking shelves and organizing merchandise.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Software Engineer

Maxtel Infosystems Pvt. Ltd.
Chandigarh, Chandigarh
08.2017 - 12.2020
  • Collaborated with cross-functional teams to gather project requirements and specifications.
  • Implemented code reviews to maintain quality and improve team performance.
  • Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.

Education

PBC Technical Management And Services - Business Management

Kwantlen Polytechnic University
Surrey, BC
05-2022

Bachelor of Technology - Computer Engineering

Punjabi University Patiala
Punjab
05-2017

Skills

  • Training new employees
  • Inventory management
  • Customer relationship management
  • CRM software proficiency
  • Sales reporting
  • Team building

Certification

  • Food Safety
  • Serve it Right
  • BST
  • BCCSA TCP

Timeline

Assistant Manager

Bozzini's Restaurant
10.2023 - Current

Customer Service Representative/ Assistant manager

Domino's Pizza
08.2022 - 09.2023

Cashier

Tim Hortons
10.2021 - 07.2022

Software Engineer

Maxtel Infosystems Pvt. Ltd.
08.2017 - 12.2020

PBC Technical Management And Services - Business Management

Kwantlen Polytechnic University

Bachelor of Technology - Computer Engineering

Punjabi University Patiala
Rimmy M.