Rimmy M.
Surrey,Canada
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bozzini's Restaurant
Surrey, British Columbia
10.2023 - Current
- Trained new employees on restaurant policies and service standards.
- Monitored inventory levels and arranged for timely replenishment of supplies.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
Customer Service Representative/ Assistant manager
Domino's Pizza
North Vancouver, British Columbia
08.2022 - 09.2023
- Assisted customers with order placement and menu inquiries.
- Processed payments using point-of-sale systems efficiently.
- Handled customer complaints with empathy and professionalism.
- Monitored inventory levels and reported shortages to management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer accounts using company CRM software for tracking interactions.
Cashier
Tim Hortons
SURREY, BC
10.2021 - 07.2022
- Maintained accurate cash drawer balance throughout shifts and performed reconciliations.
- Assisted with inventory management by restocking shelves and organizing merchandise.
- Accepted cash and credit card payments, issued receipts and provided change.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Software Engineer
Maxtel Infosystems Pvt. Ltd.
Chandigarh, Chandigarh
08.2017 - 12.2020
- Collaborated with cross-functional teams to gather project requirements and specifications.
- Implemented code reviews to maintain quality and improve team performance.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
Education
PBC Technical Management And Services - Business Management
Kwantlen Polytechnic University
Surrey, BC05-2022
Bachelor of Technology - Computer Engineering
Punjabi University Patiala
Punjab05-2017
Skills
- Training new employees
- Inventory management
- Customer relationship management
- CRM software proficiency
- Sales reporting
- Team building
Certification
- Food Safety
- Serve it Right
- BST
- BCCSA TCP
Timeline
Assistant Manager
Bozzini's Restaurant
10.2023 - Current
Customer Service Representative/ Assistant manager
Domino's Pizza
08.2022 - 09.2023
Cashier
Tim Hortons
10.2021 - 07.2022
Software Engineer
Maxtel Infosystems Pvt. Ltd.
08.2017 - 12.2020
PBC Technical Management And Services - Business Management
Kwantlen Polytechnic University
Bachelor of Technology - Computer Engineering
Punjabi University Patiala