Rimjhim Srivastava
Kitchener,Canada
Summary
Proven leader and bilingual communicator (English & French), I excelled at Stay Qrious Private Limited by spearheading a team to a 25% task completion increase. My expertise in CRM tools and innate empathy significantly enhanced client satisfaction and operational efficiency, embodying resilience and a positive attitude in high-stakes environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
My Best Brain
, Canada
10.2023 - 03.2024
- Delivered personalized tutoring plans, boosting academic performance by 30%
- Earned a 95% satisfaction rate through exceptional client service
- Coordinated schedules for students and instructors, improving operational efficiency
- Reduced response times by 20%
- Established a feedback system that improved service quality by 15%
Team Leader
Stay Qrious Private Limited
, Remote
02.2020 - 05.2023
- Led a remote team, improving task completion rates by 25%
- Attained a 95% first-contact resolution rate
- Trained and mentored team members, boosting productivity by 30%
- Streamlined customer service workflows, reducing response times by 15%
- Managed and maintained over 500 client records with 100% accuracy
- Promoted collaboration within the team, resulting in higher performance metrics
Customer Service Representative
Kumon
, India
04.2019 - 02.2022
- Served as the primary contact for customer service
- Enhanced communication processes, reducing client response times by 20%
- Secured a 90% client satisfaction score
- Contributed to marketing efforts, resulting in a 25% increase in enrollments
- Supported operational tasks and ensured accurate data entry
Education
Postgraduate Certificate - Healthcare Administration & Service Management
Conestoga College
Waterloo, Canada08.2024
Master of Science (M.Sc.) - Biotechnology
IMS
05.2022
Bachelor of Science (B.Sc.) - Microbiology
Delhi University
05.2020
Skills
- Fluency in English & French
- Listening & Empathy
- Stress Management & De-escalation
- Flexibility & Resilience
- Positive Attitude
- Multitasking & System Navigation
- CRM Tools
- Digital Literacy
- Compliance & Regulatory Knowledge
- Time Management
- Ability to Work Overnight Shifts
Certification
- First Aid & CPR – Red Cross
- Smart Serve Certification
- Food Handler Certificate
Hobbies and Interests
- Building and maintaining positive customer relationships
- Organizing and maintaining structured workflows
- Engaging in health promotion and wellness activities
Position applying for
Customer Service Representative
Timeline
Customer Service Associate
My Best Brain
10.2023 - 03.2024
Team Leader
Stay Qrious Private Limited
02.2020 - 05.2023
Customer Service Representative
Kumon
04.2019 - 02.2022
Postgraduate Certificate - Healthcare Administration & Service Management
Conestoga College
Master of Science (M.Sc.) - Biotechnology
IMS
Bachelor of Science (B.Sc.) - Microbiology
Delhi University
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