RIMISH RATTAN
Bedford
Summary
Dedicated Business Administration student with a strong foundation in leadership and logistics. Proven track record as a Team Leader at McDonald's, managing teams and ensuring top-notch customer service. Experienced Amazon Driver with a commitment to safe and efficient deliveries. Currently excelling as an Amazon Dispatcher, optimizing routes and elevating team performance. Skilled in data analysis, customer service, and teamwork, poised to contribute expertise and drive to a dynamic organization.
Overview
3
3
years of professional experience
Work History
Team Leader
McDonalds
04.2021 - 10.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Amazon Delivery Driver
MPGC
11.2022 - 11.2023
- Safely operated delivery vehicles to transport Amazon packages to customers' locations.
- Maintained a high level of customer satisfaction through timely and accurate deliveries.
- Managed delivery routes and adapted to changing conditions to ensure efficiency.
- Complied with all safety regulations and followed company protocols.
Amazon Dispatcher
MPGC
08.2023 - Current
- Efficiently coordinate and optimize delivery routes for Amazon drivers to ensure on-time deliveries.
- Communicate with drivers and provide real-time support to resolve issues and address customer concerns.
- Collaborate with team members to improve operational efficiency and meet performance targets.
- Utilize data analysis tools to track and report key performance metrics.
Education
Diploma - Business Administration
Mount Saint Vincent University
Halifax, NS04.2024
Skills
- Leadership and team management
- Logistics and route optimization
- Customer service and conflict resolution
- Data analysis and reporting
- Time management and multitasking
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Amazon Dispatcher
MPGC
08.2023 - Current
Amazon Delivery Driver
MPGC
11.2022 - 11.2023
Team Leader
McDonalds
04.2021 - 10.2022
Diploma - Business Administration
Mount Saint Vincent University
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