Rimi Saha
Oshawa,Bangladesh
Summary
Enthusiastic sales and HR professional with 4 years+ experience in customer service and business development, talent acquisition/recruitment, performance management, HR operations, employer branding and career management. Motivated sales associate committed to providing excellent customer service, recipient of best customer service award in North America, UNIQLO. Strong educational background in business administration (BBA) with a major in marketing. Willingness to improvise previous customer service and business management experience into financial advisory expertise.
Overview
7
7
years of professional experience
Work History
Sales Associate
UNIQLO
07.2023 - Current
- Providing customer service regarding products, UNIQLO mobile app, promotions, stock checking etc. Recipient of best customer service in North America with highest numbers of customer review.
- Managing efficient cash register operations and cash closing.
- Stock management of products by transfer out in between stores.
- Educating clients on current promotions and products using persuasive selling tactics.
- Preparing merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organization of racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed in business webinar giving presentation on "Conducting Business that is Customer Centric and Profitable."
- Leading a team of eight co-workers and reporting to manager for product replenishment in the store with specific targets.
Senior Executive
Prothom Alo
01.2021 - 12.2022
- Coordinating Recruitment and Selection process, Induction and Employee Recognition programs
- HR Business Partnering
- Assisting in annual performance appraisal exercise
- HRIS operation and report submission
- Ensuring legal compliance throughout human resource management
- Keep track record of hiring, promotion, transfer, performance review, and termination
- Streamlined operations to maximize business efficiency and profits
Senior Executive
Oreogenic Office Solutions Limited, OfficeKlick
05.2019 - 02.2021
- Designing compensation and benefit packages
- Implementing performance review procedures including KPI
- Implementing effective sourcing, screening and interviewing techniques
- Assessing training requirement and coordinating learning and development initiatives for all employees
- Manage employees’ grievances
- Oversee daily operations of the HR department
Officer, Human Resources
Partex Star Group
04.2017 - 04.2019
- Staff pre-confirmation procedure and taking proper initiative with concerned line manager for employment confirmation, extension or dismissal
- Involvement in the recruitment process and life-cycle, including initial assessment, interview, testing, joining procedure and induction
- Maintaining and updating employee data in HR software on a regular basis.
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Tracked various statistics and kept detailed records to support human resources department
Education
Bachelor in Business Administration - Business Administration
West Bengal State University
India06.2016
Human Resource Management And Competencies -
Institute of Business Administration
Dhaka University 09.2018
Module 1.1- Women's Wear - Fashion Designing
Butterfly By Shagufta
Dhaka, Bangladesh 2020
Skills
- Microsoft Office
- Customer Service
- Business Development
- Stock Management
- Recruitment and Staffing
- Employee Onboarding and Offboarding
- Employment Record Verification
- Employee Timesheet Processing
- Benefits Administration
- Termination Processing
- Workers' Compensation
- Expense Reporting
Availability
Full-Time & Any Shifts
Timeline
Sales Associate
UNIQLO
07.2023 - Current
Senior Executive
Prothom Alo
01.2021 - 12.2022
Senior Executive
Oreogenic Office Solutions Limited, OfficeKlick
05.2019 - 02.2021
Officer, Human Resources
Partex Star Group
04.2017 - 04.2019
Bachelor in Business Administration - Business Administration
West Bengal State University
Human Resource Management And Competencies -
Institute of Business Administration
Module 1.1- Women's Wear - Fashion Designing
Butterfly By Shagufta
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