Rimi Bansal
Markham
Summary
A graduate of commerce with expertise in risk management, banking operations, and customer-focused solutions. proven ability to achieve goals through teamwork and strategic insights; looking to capitalize on skills in a fast-paced position at CIBC.
Overview
5
5
years of professional experience
Work History
Sales Associate
SportingLife
09.2019 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
The Estate Banquet & Event Centre
10.2019 - 04.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lawyer/law Clerk Assistant (Co-op)
Rathore Baig Law Office
02.2019 - 05.2019
- Communicate with stakeholders and banks
- Create city letters and send them out
- Printing important papers for client files, photocopying files, and emailing to lawyer
- Emailing lawyers and different cities
Education
Bachelor of Commerce - Major: Global Management, Minor: Sociology
Toronto Metropolitan University
350 Victoria St, Toronto, ON M5B 2K304.2024
Skills
- Team Work
- Customer Service
- Communication
- Critical Thinking
- Leadership
- Time-Management
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
Timeline
Customer Service Representative
The Estate Banquet & Event Centre
10.2019 - 04.2020
Sales Associate
SportingLife
09.2019 - Current
Lawyer/law Clerk Assistant (Co-op)
Rathore Baig Law Office
02.2019 - 05.2019
Bachelor of Commerce - Major: Global Management, Minor: Sociology
Toronto Metropolitan University
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