Rimel Bouzaida

• Serve as a key bilingual point of contact for the Comwave–Rogers Communications transition project, overseeing the transfer of customer contracts, account data, and service agreements.

• Coordinate the migration of contract information to Rogers’ systems, ensuring accuracy, data integrity, and full compliance with corporate and regulatory standards.

• Communicate with clients in both English and French to verify contract details, clarify service changes, and resolve inquiries efficiently.

• Collaborate cross-functionally with Finance, Operations, and Legal teams to validate documentation and support internal contract approval workflows.

• Maintain detailed records of contract statuses, amendments, and renewals within CRM databases.

• Generate regular reports to track project progress, compliance performance, and client satisfaction metrics.

• Handle confidential financial and personal information with discretion and adherence to data protection policies.

• Managed the full contract lifecycle for client accounts, including initiation, updates, and renewals.
• Drafted and verified bilingual client agreements to ensure compliance with company policies.
• Collaborated with internal departments to streamline contract administration and billing operations.
• Maintained accurate digital and physical records of client and contractual information.
• Delivered proactive client communication in both English and French, ensuring satisfaction and contract continuity.

• Acted as primary liaison between B2B clients and internal departments to facilitate contract and service delivery processes.
• Supported the preparation and tracking of purchase orders and client agreements.
• Maintained detailed client databases and ensured timely renewal of service contracts.
• Assisted in drafting bilingual communications and proposals for clients.
• Ensured compliance with company policies and client requirements in all documentation.