Rimaljeet kaur
kaurrimal78@gmail.com,kaurrimal78@gmail.com
Summary
Dynamic administrative professional with proven expertise at Pure Flavor Farms in enhancing customer service and streamlining office operations. Skilled in data entry and adept at managing high-pressure situations, I foster strong client relationships and ensure efficient file organization, contributing to improved workflow and client satisfaction.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Pure Flavor Farms
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Representative
Real Canadian Superstore
03.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Master of Science - Agriculture
Punjab Agriculture University
Ludhiana, Punjab, India06-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
Languages
English
Full Professional
Timeline
Administrative Assistant
Pure Flavor Farms
06.2023 - Current
Customer Service Representative
Real Canadian Superstore
03.2020 - 01.2021
Master of Science - Agriculture
Punjab Agriculture University
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