Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rima Thakor

Surrey

Summary

Dynamic professional with a proven track record at Budget Wireless, excelling in customer service and driving sales growth. Adept at problem-solving and fostering teamwork, I have successfully trained new employees and enhanced operational efficiency. My strong communication skills and proactive approach have consistently built lasting client relationships.

Overview

5
5
years of professional experience

Work History

Sales Associate

Budget Wireless
09.2024 - Current
  • Helping customers choose the right services and driving consistent sales growth.
  • Skilled in customer support- solving issues, answering queries, and ensuring high satisfaction before and after the sale.
  • Proactive in bringing in new customers through outbound calls and follow-ups, helping expand the business.
  • Experience in training and mentoring new employees, ensuring smooth onboarding and improving team performance.
  • Strong ability to manage daily store operations, from inventory handling to cash management and keeping everything running smoothly.

Administrative Assistant

DTDC Couriers
04.2021 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Counselor

Hytech Education
10.2020 - 03.2021


  • Advised students on study abroad opportunities, university options, and admission processes.
  • Guided students through IELTS registration, preparation, and visa application procedures.
  • Assisted with documentation, application forms, and interview preparation for study visas.
  • Maintained regular follow-up with students and provided ongoing support until successful admission.


Education

BBA - Accounting

Yorkville University,
New Westminster, BC
01-2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Verbal/written communication

Languages

English
Hindi

Timeline

Sales Associate

Budget Wireless
09.2024 - Current

Administrative Assistant

DTDC Couriers
04.2021 - 12.2022

Counselor

Hytech Education
10.2020 - 03.2021

BBA - Accounting

Yorkville University,

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Rima Thakor