Rima Qaqish
LaSalle,Canada
Summary
Customer Service Specialist with over 3 years of experience in dynamic environments, adept at addressing diverse customer needs. Demonstrated ability to build trust and foster long-term loyalty through effective communication and problem-solving skills. Proficient in Microsoft Office and skilled in multitasking, driving customer satisfaction, and resolving concerns efficiently. A commitment to continuous improvement aims to enhance service delivery and customer experiences further.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier/ Customer Service
Rona
Windsor, Canada
03.2022 - 09.2024
- Utilized the SMART method to deliver exceptional customer service.
- Managed returns and exchanges in compliance with company policy.
- Completed online orders efficiently.
- Handled payment transactions across various departments.
Customer Service Representative
S & P Data LLC (Telus Health – Remote Work)
Windsor, Canada
04.2020 - 10.2021
- Processed inbound calls efficiently and utilized standard call procedures.
- Facilitated appointment registrations for the COVID-19 vaccine.
- Distributed information to customers on COVID-19 vaccines.
Customer Service Representative
Sutherland Global Services
Windsor, Canada
12.2017 - 09.2019
- Ensured comprehensive order, account, and service details enhancing customer trust.
- Demonstrated dedication to assisting customers by providing detailed product details.
- Implemented tailored strategies to resolve client inquiries promptly.
Cashier
Circle K Convenience
Windsor, Canada
03.2011 - 12.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Consistently restocked merchandise in front lanes to boost sales.
- Gained comprehensive product knowledge to support customers in their purchasing decisions.
Office Secretary (Volunteer)
Hotel Dieu Grace Healthcare
Windsor, Canada
04.2013 - 05.2014
- Organized and maintained filing systems, both electronically and manually.
- Managed telephone communication efficiently.
- Expertise in various Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
Education
Beyond COVID Job Preparedness Program -
UHC – HUB of OPPORTUNITIES
Windsor, Ontario02.2022
Medical Esthetician Practitioner Certificate -
St. Clair College
Windsor, ON06-2020
Esthetician Diploma -
St. Clair College
Windsor, ON06-2017
Medical Office Assistant Diploma -
Canadian College Health of Science & Technology
Windsor, ON07-2013
Skills
- Customer Service
- Adaptability
- POS System Management
- Customer Satisfaction
- Problem-Solving
- Communication
- Emotional Intelligence
- Multitasking
- Technical Skills
- Time Management
- Microsoft Office
Certification
- Workplace Essentials
- Managing Food Safety
- Smart Serve
- Service Excellence
References
Available Upon Request
Timeline
Cashier/ Customer Service
Rona
03.2022 - 09.2024
Customer Service Representative
S & P Data LLC (Telus Health – Remote Work)
04.2020 - 10.2021
Customer Service Representative
Sutherland Global Services
12.2017 - 09.2019
Office Secretary (Volunteer)
Hotel Dieu Grace Healthcare
04.2013 - 05.2014
Cashier
Circle K Convenience
03.2011 - 12.2015
Beyond COVID Job Preparedness Program -
UHC – HUB of OPPORTUNITIES
Medical Esthetician Practitioner Certificate -
St. Clair College
Esthetician Diploma -
St. Clair College
Medical Office Assistant Diploma -
Canadian College Health of Science & Technology