Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rima Qaqish

LaSalle,Canada

Summary

Customer Service Specialist with over 3 years of experience in dynamic environments, adept at addressing diverse customer needs. Demonstrated ability to build trust and foster long-term loyalty through effective communication and problem-solving skills. Proficient in Microsoft Office and skilled in multitasking, driving customer satisfaction, and resolving concerns efficiently. A commitment to continuous improvement aims to enhance service delivery and customer experiences further.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cashier/ Customer Service

Rona
Windsor, Canada
03.2022 - 09.2024
  • Utilized the SMART method to deliver exceptional customer service.
  • Managed returns and exchanges in compliance with company policy.
  • Completed online orders efficiently.
  • Handled payment transactions across various departments.

Customer Service Representative

S & P Data LLC (Telus Health – Remote Work)
Windsor, Canada
04.2020 - 10.2021
  • Processed inbound calls efficiently and utilized standard call procedures.
  • Facilitated appointment registrations for the COVID-19 vaccine.
  • Distributed information to customers on COVID-19 vaccines.

Customer Service Representative

Sutherland Global Services
Windsor, Canada
12.2017 - 09.2019
  • Ensured comprehensive order, account, and service details enhancing customer trust.
  • Demonstrated dedication to assisting customers by providing detailed product details.
  • Implemented tailored strategies to resolve client inquiries promptly.

Cashier

Circle K Convenience
Windsor, Canada
03.2011 - 12.2015
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Consistently restocked merchandise in front lanes to boost sales.
  • Gained comprehensive product knowledge to support customers in their purchasing decisions.

Office Secretary (Volunteer)

Hotel Dieu Grace Healthcare
Windsor, Canada
04.2013 - 05.2014
  • Organized and maintained filing systems, both electronically and manually.
  • Managed telephone communication efficiently.
  • Expertise in various Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

Education

Beyond COVID Job Preparedness Program -

UHC – HUB of OPPORTUNITIES
Windsor, Ontario
02.2022

Medical Esthetician Practitioner Certificate -

St. Clair College
Windsor, ON
06-2020

Esthetician Diploma -

St. Clair College
Windsor, ON
06-2017

Medical Office Assistant Diploma -

Canadian College Health of Science & Technology
Windsor, ON
07-2013

Skills

  • Customer Service
  • Adaptability
  • POS System Management
  • Customer Satisfaction
  • Problem-Solving
  • Communication
  • Emotional Intelligence
  • Multitasking
  • Technical Skills
  • Time Management
  • Microsoft Office

Certification

  • Workplace Essentials
  • Managing Food Safety
  • Smart Serve
  • Service Excellence

References

Available Upon Request

Timeline

Cashier/ Customer Service

Rona
03.2022 - 09.2024

Customer Service Representative

S & P Data LLC (Telus Health – Remote Work)
04.2020 - 10.2021

Customer Service Representative

Sutherland Global Services
12.2017 - 09.2019

Office Secretary (Volunteer)

Hotel Dieu Grace Healthcare
04.2013 - 05.2014

Cashier

Circle K Convenience
03.2011 - 12.2015

Beyond COVID Job Preparedness Program -

UHC – HUB of OPPORTUNITIES

Medical Esthetician Practitioner Certificate -

St. Clair College

Esthetician Diploma -

St. Clair College

Medical Office Assistant Diploma -

Canadian College Health of Science & Technology
Rima Qaqish