Rima Nassereddine
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Mr. Pretzels
01.2024 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Bakery Worker
Tasse Bakery
Calgary, AB
07.2023 - 12.2023
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Organized ingredients needed for each recipe prior to baking.
- Inspected finished products for quality assurance before packaging them for sale.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Assisted customers with their orders providing advice on different types of pastries available.
- Operated cash registers accurately when ringing up customers' purchases.
- Followed health codes and regulations regarding food handling procedures.
- Communicated customer feedback regarding product taste or presentation back to management team.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Cut dough into desired shapes using cookie cutters or other specialized tools.
- Provided excellent customer service to foster satisfaction and loyalty.
Customer Service Representative
Walmart Canada
Calgary, Alberta
01.2023 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
Call Center Representative
TelusTelus
01.2022 - 06.2022
- Developed effective working relationships with team members across multiple departments.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed outbound calling campaigns to promote new products or services.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Book Keeping/Receptionist Administrator
Nassa Trucking LTD Book Keeping/ Receptionist
Calgary, Alberta
01.2021 - 12.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Created spreadsheets to track customer information such as contact details and preferences.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
Receptionist
salon floor at Delmar
Calgary, AB
04.2020 - 08.2020
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Addressed customer needs in a timely manner.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Assisted with special projects assigned by management when required.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided excellent customer service while upholding company policies.
AA Amerey accounting
02.2017 - 12.2018
- Performed daily reconciliation of financial records and cash transactions.
- Maintained accurate accounting of all monies received, distributed and deposited.
- Assisted in the preparation of monthly reports for the audit department.
- Verified documentation for compliance with internal control policies.
- Monitored security cameras to ensure safety of employees and customers during transactions.
- Processed a variety of monetary transactions including withdrawals, deposits, transfers, check cashing.
- Operated computerized systems used for counting currency notes accurately.
- Calculated interest payments on accounts according to established procedures.
- Maintained confidentiality of customer information at all times.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Collected and reviewed data to identify potential compliance issues requiring further review.
Work experience course with second grade students and front office
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Delmar College of Hair and Esthetics
11.2017
Calgary Islamic School
06.2016
International School of Excellence
01.2014
Almadina Language Charter Academy
01.2012
Skills
- Analytical Thinking
- Active Listening
- Customer Service
- Written Communication
- Friendly, Positive Attitude
- Team Management
- Organizational Skills
- Decision-Making
- Analytical and Critical Thinking
- Basic Math
- Teamwork and Collaboration
Availability
Open Availability
Awards
- Most improved in English, 2012, 2013
- Over all Average of 80%, 2013, 2014
- Student Council Award, 06/27/14
- Multicultural day volunteering award, 06/02/13
- Achievement award Perfect attendance, 04/02/14
- Student of the month, 04/01/14
- Student of the month for September, 10/11/17
- Retailer of the month for August, 10/11/17
- Retailer of the month for September, 10/11/17
- Nuts and Bolts Diploma, 07/24/17
- 1400 Hair program diploma, 11/04/17
- Accounting course, 03/01/20, current
References
Upon request
Timeline
Mr. Pretzels
01.2024 - 05.2024
Bakery Worker
Tasse Bakery
07.2023 - 12.2023
Customer Service Representative
Walmart Canada
01.2023 - 06.2023
Call Center Representative
TelusTelus
01.2022 - 06.2022
Book Keeping/Receptionist Administrator
Nassa Trucking LTD Book Keeping/ Receptionist
01.2021 - 12.2021
Receptionist
salon floor at Delmar
04.2020 - 08.2020
AA Amerey accounting
02.2017 - 12.2018
Work experience course with second grade students and front office
Delmar College of Hair and Esthetics
Calgary Islamic School
International School of Excellence
Almadina Language Charter Academy
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