Rima Keough
North Bay,ON
Summary
Proven leader with a track record of enhancing staff performance and engagement at Planet Fitness Gym through motivational leadership and effective performance management. Skilled in facility management and staff scheduling, I've significantly raised club traffic and cultivated strong customer loyalty. Expert in fostering team collaboration and driving results with a keen focus on meeting facilitation and operational excellence. Passionate possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.
Overview
22
22
years of professional experience
Work History
Club Manager
Planet Fitness Gym
2015.02 - 2023.07
- Recruited, hired, and trained to develop high-performing staff.
- Raised club traffic and brand reach with innovative online promotions.
- Increased staff performance and engagement via motivational leadership.
- Planned, organized, and coordinated special events and celebrations.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Asst Manager
Benix & Co
2013.01 - 2014.05
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader
Zellers Department Store
2001.09 - 2012.12
- Have established open and professional relationships with team members to resolve various issues quickly.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment to build a team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
St Thomas Aquinas
Brampton, ON06.1988
Skills
- Facility Management
- Performance Management
- Meeting facilitation
- Staff Scheduling
- Organizational Skills and Time Management
Languages
English
Elementary
Timeline
Club Manager
Planet Fitness Gym
2015.02 - 2023.07
Asst Manager
Benix & Co
2013.01 - 2014.05
Team Leader
Zellers Department Store
2001.09 - 2012.12
High School Diploma -
St Thomas Aquinas
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