Rima Karki
Scarborough,ON
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
2
2
years of professional experience
Work History
Computer Technician
Kathmandu Computer Services Providing Agency
Kathmandu,Nepal
01.2020 - 12.2021
- Assisted customers with technical support inquiries.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Set up and maintaining user accounts and client access.
Education
Associate of Applied Science - Computer Systems Technology
Centennial College of Applied Arts And Technology
Scarborough, ON09.2023
Skills
- Hardware Replacement
- Training Junior Team Members
- Issue Resolution
- Quality Assurance Controls
Soft Skills
· Communication Skills
· Patience
· Critical Thinking
· Leadership
· Positive Attitude
· Teamwork
Timeline
Computer Technician
Kathmandu Computer Services Providing Agency
01.2020 - 12.2021
Associate of Applied Science - Computer Systems Technology
Centennial College of Applied Arts And Technology