RIMA KARAM
Bowmanville,ON
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Manager, Customer Programs
McKesson Canada
Mississauga
05.2017 - 03.2024
- This position is a lead role in managing, launching and executing patient support programs
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Customer Program Supervisor
McKesson Canada
Mississauga
11.2015 - 06.2017
- Supervised a team of over 40 employees working remotely in ophthalmology clinics across eastern Canada for an ophthalmology patient support program
- Designed and implemented training plans for all staff members including training on drug reimbursement, use of patient databases, Adverse Event recognition and reporting, clinic best practices, time sheet submission, patient information confidentiality and privacy (PIPEDA), etc..
- Monitored and managed staff performance and managed program evaluation and reported back to the client
- Implemented best practices for data collection and reporting in order to make informed decisions.
Bilingual Health Services Case Manager
McKesson Canada
Mississauga
06.2015 - 11.2015
- Experience conducting investigations for prescription drug coverage for the ophthalmology medication with private and public insurers in Canada
- Work closely with the manufacturer to provide the best care and drug coverage and patient support services to Canadians in need of treatment.
Kinesiologist
Integrated Rehab Professionals (IRP)
Pickering
10.2014 - 06.2015
- Teaching Falls Prevention and Exercise classes to residents at three retirement homes
- Providing one-on-one rehabilitation services to senior residents who require it.
Kinesiologist
Bowmanville Orthopaedic and Physiotherapy Centre
Bowmanville
07.2013 - 05.2015
- Work with an integrated healthcare team of physiotherapists, massage therapists, orthopaedic surgeons and sports medicine doctors to provide rehabilitation services to patients
Education
Master of Health Sciences - Health Sciences/Health Policy
Ontario Tech University
Oshawa, ON06.2013
Bachelor of Health Sciences, Kinesiology with Honours - Health Sciences/Kinesiology
Ontario Tech University
Oshawa, ON06.2010
Registered Kinesiologist -
College of Kinesiology of Ontario
Skills
- Client and program management in Ophthalmology, Oncology, Multiple Sclerosis, rare disease, Patient support program management
- Trilingual, fluent in; English, French and Arabic
- Knowledge of the Canadian drug insurance industry
- Business Development
- Operations Management
- Contract Management
- Performance Management
- Staff Training and Development
- Key Performance Indicators
- Project Management
- Customer Relationship Management (CRM)
Conference Presentations
- A Glimpse of the Ontario Drug Benefit Program (ODB) from the Physicians’ Perspectives, Pharmacare 2020 Conference, 02/01/13
- Reducing Health Inequalities: Physicians’ Views on the Ontario Drug Benefit Program (ODB), 25th Anniversary conference for Health Promotion Ontario (HPO), 09/01/12
- A Qualitative Evaluation of the Effectiveness of the Ontario Drug Benefit Program from the Physicians’ Perspectives: A Grounded Theory Approach, McMaster-Brock University Global Health Forum, 03/01/12
Volunteer Experience
Wellfort Community Health Centre, Board member on the Board of Director, 05/01/15, 07/01/19
Languages
English
Full Professional
French
Professional
Arabic
Limited
References
References available upon request.
Timeline
Manager, Customer Programs
McKesson Canada
05.2017 - 03.2024
Customer Program Supervisor
McKesson Canada
11.2015 - 06.2017
Bilingual Health Services Case Manager
McKesson Canada
06.2015 - 11.2015
Kinesiologist
Integrated Rehab Professionals (IRP)
10.2014 - 06.2015
Kinesiologist
Bowmanville Orthopaedic and Physiotherapy Centre
07.2013 - 05.2015
Master of Health Sciences - Health Sciences/Health Policy
Ontario Tech University
Bachelor of Health Sciences, Kinesiology with Honours - Health Sciences/Kinesiology
Ontario Tech University
Registered Kinesiologist -
College of Kinesiology of Ontario
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