Rim Kesete
Nepean,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Package Handler
70 Online Store
11.2020 - 02.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
Customer Service Representative
Holiday Hotel
10.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
English Teacher
Awet Secondary School
09.2016 - 02.2019
- Graded and evaluated student assignments, papers, and course work.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Developed innovative lesson plans to engage students in English language learning.
Education
Bachelor of Arts - Honours BA in Linguistics
Adi Keyh College of Arts And Social Science
Adi Keyh, Eritrea 07.2017
Skills
- Freight Handling
- Shipping Documentation
- Forklift Operation
- Written Communication
- Microsoft Office Suite
- Team Collaboration
- Emotional Intelligence
- Multitasking
- Lesson Planning
- Testing Administration
- Online Instruction
Languages
English
Native or Bilingual
Amharic
Full Professional
Tigrinya
Native or Bilingual
Timeline
Package Handler
70 Online Store
11.2020 - 02.2022
Customer Service Representative
Holiday Hotel
10.2019 - 10.2020
English Teacher
Awet Secondary School
09.2016 - 02.2019
Bachelor of Arts - Honours BA in Linguistics
Adi Keyh College of Arts And Social Science
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