Rim Az-dine
London,ON
Summary
Adept in multitasking and leadership, demonstrated through roles such as Customer Service Representative at Centre Dermogermany, where I enhanced customer loyalty through empathetic resolution of complaints. Skilled in MS Office and foreign languages, my volunteer and professional experiences have honed my teamwork, adaptability, and community service skills, significantly contributing to organizational goals.
Overview
7
7
years of professional experience
Work History
Volunteer
Windermere On The Mount
London, ON
05.2024 - 05.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Customer Service Representative
Centre Dermogermany
Casablanca, Morocco
05.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed client appointments and inquiries for a variety of
services. - Provided detailed information on services and products, resolved issues, and ensured positive client experiences.
Proficient in multitasking, administration, and teamwork.
Waitress Barista
Coffee Al Amal
Casablanca, Morocco
02.2021 - 04.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
After-school Tutor
Institut Nour Essabil
Casablanca, Morocco
12.2021 - 01.2022
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects (mainly english, french and math.)
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Volunteer Cleaning
Africologie Nettoyage De Plage
Casablanca, Morocco
12.2018 - 12.2018
- Removed trash, debris and other waste materials from the beach.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Demonstrated exceptional teamwork skills through collaborative efforts resulting in finishing the job.
Food Bank Volunteer
Orphanage
Casablanca, Morocco
03.2017 - 05.2017
- Prepared and packaged boxes during box assembly line phase.
- Packaged up nonperishable food items for food bank visitors.
- Distributed food boxes with carefully selected essentials to the kids in need.
- Collaborated with team members to ensure timely distribution of food to clients in need.
Education
Ontario College Diploma - Computer System Technician
Fanshawe College
London, ON04.2025
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Leadership Qualities
- Adaptability and Dependability
- Computer Skills
- Community Service
- Answering Phones
- Foreign language proficiency
- Professional Appearance
- MS Office
Languages
English
Full Professional
Arabic
Professional Working
French
Professional Working
Timeline
Volunteer
Windermere On The Mount
05.2024 - 05.2024
Customer Service Representative
Centre Dermogermany
05.2022 - 11.2022
After-school Tutor
Institut Nour Essabil
12.2021 - 01.2022
Waitress Barista
Coffee Al Amal
02.2021 - 04.2022
Volunteer Cleaning
Africologie Nettoyage De Plage
12.2018 - 12.2018
Food Bank Volunteer
Orphanage
03.2017 - 05.2017
Ontario College Diploma - Computer System Technician
Fanshawe College