Rilla Barrett, CPHR Candidate
Halifax,NS
Summary
Enthusiastic and determined SMU graduate and CPHR Candidate with a Bachelor of Commerce in Human Resource Management and Industrial Relations. Proven ability to establish and maintain professional relationships and advocate for others. Dedicated, hardworking problem-solver and committed to becoming a dependable and valuable team member.
Overview
6
6
years of professional experience
Work History
Customer Service Work Option Facilitator
MetroWorks Employment Association - OPTIONS
2024.06 - Current
- Mentored and trained diverse groups of participants by demonstrating empathy, problem-solving, and active listening skills, during facilitated sessions.
- Identified participants' strengths and areas in need of improvement and implemented solutions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
VP Academic
Saint Mary's Students' Association
2023.05 - 2024.04
- Advocated for students through academic appeals and instructor complaints by connecting with appropriate stakeholders across the university.
- Guided students through Academic Integrity Processes by informing students on policies and procedures, and assisting with application processes.
- Represented students on over ten University committees, including selection committees for the Dean of Science and the Sobey School of Business Dean.
- Played an instrumental role in implementing new Academic Regulation regarding final exam weightage and getting it passed through Academic Senate
Bcomm Ambassador
Saint Mary's University
2023.09 - 2024.04
- Represented SMU and the HR major at open houses.
- Promoted and explained the key elements of the HR major to prospective and current students.
CPHR Campus Ambassador
CPHR Nova Scotia
2023.09 - 2024.04
- Promoted the CPHR Designation to current HR students at SMU.
- Represented CPHR Nova Scotia at career fairs and on campus events at SMU.
Management Trainee Intern
Enterprise Mobility
2022.05 - 2023.05
- Provided exceptional customer service through multiple channels such as phone, email, and in-person by connecting with customers.
- Maintained positive customer relationships by addressing problems head-on and with honesty, and implementing successful corrective actions.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Won the 2022 Intern Presentation Competition by taking initiative and working with teammates to create a compelling presentation.
Board Secretary
Saint Mary's University Student Association (Board of Directors)
2022.10 - 2023.04
- Prepared clear meeting minutes for the Student Board of Directors at monthly meetings while demonstrating accuracy and efficiency
- Typed notes with accuracy at over 90 WPM.
Student Ambassador
CBU
2021.10 - 2022.02
- Completed tasks as required including providing campus tours, sending letters to students, and answering student inquiries.
- Interacted with prospective students and parents during tours by answering questions, and providing insight.
Barista
Starbucks Coffee
2018.07 - 2021.12
- Worked with a team to ensure that drinks were being provided to customers with exceptional service, accuracy, and speed
- Demonstrated ability to work in a fast-paced environment while keeping organized and calm under pressure
- Handled transactions through POS systems.
Note-taker
Cape Breton University
2020.01 - 2021.04
- Took notes for several courses and provided those notes to Students through the Jennifer Keeping Centre
- Demonstrated reliability and accuracy at note-taking.
- Delivered notes quickly to help students stay on top of class demands.
Education
Bachelor of Commerce - Major in Human Resource Management and Industrial Relations -
Saint Mary's University
Halifax, Nova Scotia05.2024
Bachelor of Business Administration -
Cape Breton University
Sydney, Nova Scotia05.2022
Skills
- Professional and Interpersonal Communication
- Leadership
- Customer Service
- Teamwork
- Problem-solving
- Reliability
- Typing
- Time Management
- Social Media Content
- Written Communication
Languages
English
Timeline
Customer Service Work Option Facilitator
MetroWorks Employment Association - OPTIONS
2024.06 - Current
Bcomm Ambassador
Saint Mary's University
2023.09 - 2024.04
CPHR Campus Ambassador
CPHR Nova Scotia
2023.09 - 2024.04
VP Academic
Saint Mary's Students' Association
2023.05 - 2024.04
Board Secretary
Saint Mary's University Student Association (Board of Directors)
2022.10 - 2023.04
Management Trainee Intern
Enterprise Mobility
2022.05 - 2023.05
Student Ambassador
CBU
2021.10 - 2022.02
Note-taker
Cape Breton University
2020.01 - 2021.04
Barista
Starbucks Coffee
2018.07 - 2021.12
Bachelor of Commerce - Major in Human Resource Management and Industrial Relations -
Saint Mary's University
Bachelor of Business Administration -
Cape Breton University
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