Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
References
Accomplishments
Timeline
Generic

Riley Torres

Chatham,ON

Summary

Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Wait Staff Member

Chilled Cork Restaurant And Lounge
05.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
  • Cultivated warm relationships with regular customers.

Bartender

Sons Of Kent Brewery
12.2021 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Volunteer

Certified Listeners Society
10.2023 - Current
  • Represented organization positively and professionally while providing community with much-needed services.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Helped clients navigate social services system and access needed resources.

Research Assistant

MRSS Lab
10.2022 - 02.2023
  • Conducted research concerning romantic relationship maintenance, and sexual satisfaction using novel dyadic methods and secondary data analysis techniques
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Utilized statistical software for data analysis, generating accurate insights into complex datasets.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Performed statistical, qualitative, and quantitative analysis.
  • Reviewed documents and data to identify trends and patterns.
  • Utilized advanced analytical software to analyze data sets.

Cashier

Real Canadian Superstore
06.2015 - 07.2021
  • Cashing out customers, customer assistance, answering the telephone, folding clothes, organizing the department, building small fixtures and cleaning the department
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Bartender

SPOKE
10.2018 - 01.2020
  • Checking ID, pouring beer from keg taps, making cocktails, managing other staff members, giving orders, maintaining a safe and enjoyable atmosphere for all customers and employees
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Camp Leader Volunteer

W.I.S.H Center
06.2017 - 08.2019
  • Implemented effective conflict resolution strategies to address behavioural issues among campers.
  • Established meaningful connections with campers, fostering communication and teamwork growth.
  • Provided timely feedback to parents regarding their child's progress throughout camp sessions.
  • Facilitated team-building exercises that promoted camaraderie among diverse groups of campers.
  • Developed an age-appropriate curriculum tailored to individual needs, ensuring optimal learning experiences for each camper.
  • Led groups of children safely through a variety of camp activities.
  • Monitored camper behaviour during activities, effectively handling discipline situations and encouraging positive behaviour.
  • Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
  • Cultivated cordial relationships with campers' parents or guardians.

Tutor

Kumon
06.2015 - 01.2017
  • Teaching young children ages 4 - 10 basic math and reading skills, and working one on one with students to help them
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Education

BA - Psychology

Western University
London, ON
02.2024

Skills

  • Microsoft Word
  • PowerPoint
  • Publisher
  • Excel
  • Prezi
  • Internet
  • Customer Service
  • Data Entry
  • Research and analysis
  • Positive Attitude
  • Active Learning
  • Time Management
  • Reading Comprehension
  • Bilingual in [Language] and [Language]
  • Information Research and Sourcing
  • Computer Skills
  • File and Document Management
  • Ethical Awareness
  • Note-taking requirements
  • Goal Setting
  • Excellent Communication
  • Interpersonal Skills
  • Task Prioritization

Certification

Smart Serve Ontario certified

Languages

French
Elementary
English
Native or Bilingual

Volunteer Experience

  • Muskoka Woods, Leader, 2015, 2016, Attending several meetings a year, travelling to Muskoka Woods, running activities and leading grade 7 students
  • Lancer Link, Leader, 2016, Attending several meetings a year, getting new students involved at the school and giving tours to new students and visitors

References

Available upon request

Accomplishments

Deans Honour List

Timeline

Volunteer

Certified Listeners Society
10.2023 - Current

Research Assistant

MRSS Lab
10.2022 - 02.2023

Wait Staff Member

Chilled Cork Restaurant And Lounge
05.2022 - Current

Bartender

Sons Of Kent Brewery
12.2021 - Current

Bartender

SPOKE
10.2018 - 01.2020

Camp Leader Volunteer

W.I.S.H Center
06.2017 - 08.2019

Cashier

Real Canadian Superstore
06.2015 - 07.2021

Tutor

Kumon
06.2015 - 01.2017

BA - Psychology

Western University

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Riley Torres