RILEY THOMPSON
Ottawa,Ontario
Summary
Resourceful Security Officer with 2 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Remains calm during stressful situations.
Overview
5
5
years of professional experience
Work History
Garda World Security Officer
Billings Bridge Shopping Centre
Ottawa, Ontario
10.2022 - Current
- Controlled locking or opening Billings Bridge Shopping Centre including 11 entrances
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Checked for safety hazards and took corrective action when necessary.
- Calls were generally related to disturbances throughout Billings Bridge Shopping Centre
- Communicated with security team during disturbances or thefts where part of security team was watching CCTV relaying information to aid other officers.
Security
Integrity Investigative Solutions Limited
Belleville, Ontario
07.2022 - 09.2022
- Protected and made sure all clients were safe and following rules Pathway's were set out for clients
- Learned a lot about de-escalation tactics through watching social workers and performing techniques when clients were in crisis for hours on hours
- Took clients out in to public and assessed situation in where public safety could be impacted.
Pro Shop Assistant
Frankford Golf Course
Frankford, Ontario
06.2021 - 08.2022
- Managed cash for green fees and alcohol for hundreds of people on a busy day
- In charge of every person at Frankford golf course, 36-40 people playing golf at all times while having ten people in Frankford pro shop looking for alcohol and food
- Sold alcohol, food, and merchandise on a daily basis.
- Greeted visitors, clients and guests in a professional manner.
Sales Associate
Mark's
Train Yards, Ottawa
10.2021 - 04.2022
- Assisted customers with any product questions such as what amount of items Mark's had in stock or certain stores had these items
- Sold high end work boots to customers, prices ranged from one hundred dollars to four hundred dollars
- Fulfilled twenty to thirty online orders per day, by packaging and scanning each item
- Tagged and prepared hundreds of new products to be placed on Mark's sales floor.
Front End Associate
Lowe's
Belleville, Ontario
04.2019 - 09.2020
- Managed cash in all parts of Lowe's
- In Lowe's lumber section, tens of thousands of dollars would be managed for multiple contractors on a daily basis
- Aided customers with any questions surrounding products in Lowe's or at other Lowe's
- Worked as an associate in the Garden section selling 100's of plants, seeds, fertilizer, and patio stones.
- Processed customer transactions and provided excellent customer service.
Education
Police Foundations -
Algonquin College
01.2023
Justice Studies -
Algonquin College
01.2021
High School Diploma -
Bayside Secondary School
01.2019
Skills
- Great communicator in team environments
- Good problem solver, with customer relations
- De-escalation techniques learned through security experience
- 5 years experience in customer service and sales
- Conflict resolution experience
- French speaker since attending immersion school in 2010
- Very good knowledge of arrest procedures
- Valid Security License
- Valid CPR/First Aid Training
- Use of Force trained
- Played hockey on competitive teams since the age of 8 and all through High School As well played rugby, volleyball, and badminton in High School
- Team leader through all my years of competitive sports
Volunteer Experience
Shepherds of Good Hope, Oct 2022 - Jan 2023
- Helped cook and prepare lunch or dinner for residents.
- Serve lunch or dinner to around 50 residents.
- Clean up and wash dishes.
Helping with Furniture, Mar 2023 - Current
- Take donations and take them out of cars and into the warehouse.
- Create orders with families coming to choose furniture.
- Load trucks for deliveries.
References
- Dawn Elizabeth, Frankford Golf Course Manager, 613-398-7836
- Steven Sutherland, Billing's Bridge Security Supervisor, 613-807-9046
- Marcos Carlson, Billing's Bridge Security Lead Hand, 613-305-0004
Timeline
Garda World Security Officer
Billings Bridge Shopping Centre
10.2022 - Current
Security
Integrity Investigative Solutions Limited
07.2022 - 09.2022
Sales Associate
Mark's
10.2021 - 04.2022
Pro Shop Assistant
Frankford Golf Course
06.2021 - 08.2022
Front End Associate
Lowe's
04.2019 - 09.2020
Police Foundations -
Algonquin College
Justice Studies -
Algonquin College
High School Diploma -
Bayside Secondary School
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