Riley Swarbrick
Brandon
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Consultant
Budget Blinds of Southwest Manitoba
01.2019 - 11.2023
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Created detailed sales presentations to communicate product features and market data.
Yoga Teacher
Multiple Locations; Yoga Teacher
05.2015 - 11.2018
- Enhanced student flexibility and strength by incorporating diverse yoga styles into class sessions.
- Promoted mindfulness and stress reduction through the integration of meditation techniques in classes.
- Increased student retention by providing personalized attention, adjustments, and modifications to suit individual needs.
- Established a welcoming and inclusive environment for students of all skill levels, fostering community growth.
- Contributed to studio success by leading workshops and special events to attract new members and retain existing clientele.
- Developed strong relationships with clients through consistent communication, addressing concerns, and offering support throughout their yoga journey.
- Assisted fellow instructors in refining their teaching methods for improved class flow and effectiveness.
- Maintained a safe and clean practice space by adhering to health guidelines and regularly sanitizing equipment.
- Tailored each yoga session according to the specific goals, abilities, and preferences of individual students or groups.
- Incorporated elements of music, aromatherapy, or visualization techniques to enhance overall student experience during classes.
- Served as an ambassador for the studio at community events, promoting the benefits of yoga practice in daily life.
- Empowered clients on their wellness journeys by sharing personal experiences and insights about the transformative power of consistent yoga practice.
- Guided students toward achieving proper alignment, form, and breath control through clear verbal cues and hands-on adjustments when necessary.
Landscape Tech
Green Drop Lawns Ltd.
04.2018 - 08.2018
- Enhanced client satisfaction by consistently delivering high-quality landscape services and maintaining clear communication.
- Optimized team efficiency by effectively delegating tasks, ensuring proper equipment usage, and monitoring work progress.
- Reduced overall project completion time with diligent planning and effective time management skills.
- Utilized specialized equipment safely to accomplish tasks efficiently while minimizing risks associated with each job site.
- Applied fertilizers, pesticides, herbicides responsibly for optimal plant health while adhering to safety guidelines and regulations.
Prep Cook
Marino's Pizza
01.2016 - 06.2016
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Line Cook
The Keg Steakhouse & Bar
07.2013 - 02.2015
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Cashier
Keystone Beer Company
01.2013 - 06.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Warehouse Manager
Fries Tallman Lumber
08.2011 - 12.2012
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Implemented preventative maintenance program to minimize equipment downtime and repair costs.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Cashier, Merchandiser
Shoppers Drug Mart
07.2009 - 06.2011
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Education
High School Diploma -
Winston Knoll Collegiate
Regina, SKNo Degree -
IFlow 200 Hour Yoga Teacher Training
Bali, Indonesia04.2015
Skills
- Customer Oversight
- Customer Relationship Management
- Product and Service Knowledge
- Web Technologies and Services
- Consultative Selling Techniques
- Credit and Debt Card Processing
- Suggestive Selling
- Persuasive Communication
- Serve Customers
- Appointment Booking
Certification
- Certified Yoga Instructor
- Lutron Automation Specialist
- Budget Blinds SmartHome Motorization Specialist
Hobbies
- Long term yoga practitioner
- Drummer, guitar player
- Reading, listening to audiobooks, constantly learning new information
- Social gamer
Timeline
Sales Consultant
Budget Blinds of Southwest Manitoba
01.2019 - 11.2023
Landscape Tech
Green Drop Lawns Ltd.
04.2018 - 08.2018
Prep Cook
Marino's Pizza
01.2016 - 06.2016
Yoga Teacher
Multiple Locations; Yoga Teacher
05.2015 - 11.2018
Line Cook
The Keg Steakhouse & Bar
07.2013 - 02.2015
Cashier
Keystone Beer Company
01.2013 - 06.2013
Warehouse Manager
Fries Tallman Lumber
08.2011 - 12.2012
Cashier, Merchandiser
Shoppers Drug Mart
07.2009 - 06.2011
High School Diploma -
Winston Knoll Collegiate
No Degree -
IFlow 200 Hour Yoga Teacher Training
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