Riley Shuen
Customer Service
Coquitlam,BC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Head Referee
Vancouver Mainland Football
4 2013 - Current
- Schedule and Manage over 100 both new and old referees each season
- Educate new referees on rules, safety procedures, and conflict resolution techniques
- Officiate competitive athletic events, ensuring adherence to regulations and fair play
- Detect rule infractions and apply penalties as per established guidelines.
- Assisted in updating league policies related to refereeing standards, contributing to a more consistent officiating framework across competitions
Eye Care Consultant
Specsavers Canada
01.2023 - 01.2024
- Assisted patients in selecting frames and lenses, ensuring alignment with prescriptions and preferences
- Conducted detailed reviews of prescriptions and doctor recommendations with patients
- Managed frame and lens orders, including measurements and specifications
- Instructed patients on proper use and maintenance of eyewear, and performed repairs and adjustments
- Ensured patient satisfaction through post-dispense follow-ups and problem resolution
- Verified accuracy of lens orders upon arrival and maintained optical displays.
Sales Consultant
Tom Harris Cellular
09.2021 - 08.2022
- Developed and implemented sales strategies to drive revenue growth
- Identified opportunities for product and service upselling to meet customer needs
- Established and nurtured client relationships, ensuring satisfaction and loyalty
- Managed all aspects of sales transactions and maintained accurate customer profiles
- Handled inventory management and shipment receiving processes.
Sales Representative/Assistant Manager
Freedom Mobile
07.2018 - 03.2020
- Provided personalized customer experiences, handling sales transactions and contract negotiations
- Managed cash transactions and ensured store cleanliness and organization
- Trained new employees on sales techniques and operational procedures.
Skills
Customer Service Excellence
Sales Strategy Development
Relationship Building
Team Training and Development
Inventory Management
Conflict Resolution
Quick Decision Making
Team Supervision
Time Management
Teamwork and Cooperation
Decision Analysis
Timeline
Eye Care Consultant
Specsavers Canada
01.2023 - 01.2024
Sales Consultant
Tom Harris Cellular
09.2021 - 08.2022
Sales Representative/Assistant Manager
Freedom Mobile
07.2018 - 03.2020
Head Referee
Vancouver Mainland Football
4 2013 - Current
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