Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Riley McPhee

Toronto,ON

Summary

Energetic experienced waitress, known for high productivity and efficient task completion. Proven ability meeting customer demands by efficiently taking and serving orders and answering menu questions. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress

The White Bull Cafe
Drayton Valley, Alberta
03.2020 - 02.2023
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Prepared checks accurately and processed payments promptly.

Cashier

Dairy Queen
Airdrie, Alberta
09.2017 - 08.2019
  • Greeted customers and provided friendly customer service.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.

Cashier

IDA Drug Store
Sault Ste. Marie, Ontario
01.2015 - 11.2016
  • Worked at both the main check out as a lead cashier as well as single-handedly worked in the attached "Smoke and Lotto Shop" suggesting and selling various tobacco and lottery products.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Accurately and efficiently operated cash register or POS system to receive payment by cash, check, and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Built and maintained productive relationships with employees.

Education

Diploma - General Arts And Sciences

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON
06-2014

High School Diploma -

Superior Heights Collegiate And Vocational School
Sault Ste. Marie, ON
06-2012

Skills

  • Menu Recommendations
  • Guest Relations Management
  • Safe Food Handling
  • Order Accuracy
  • Customer Service
  • Reservation Management
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Food Running
  • Dish preparation
  • Menu Memorization
  • Table setting arrangements
  • Order Taking

Affiliations

  • Professional Dancer (Tap, Jazz and Ballet)
  • Animal Enthusiast/Dog-sitter
  • Aspiring Writer
  • Motivational Speaker

Languages

English
Native/ Bilingual
French
Elementary

Accomplishments

  • Honors in 12 consecutive year BATD dance exams

Certification

  • WHIMIS- January 2024
  • Tap, Jazz, Ballet teacher's certificates

References

References available upon request.

Timeline

Waitress

The White Bull Cafe
03.2020 - 02.2023

Cashier

Dairy Queen
09.2017 - 08.2019

Cashier

IDA Drug Store
01.2015 - 11.2016

Diploma - General Arts And Sciences

Sault College of Applied Arts And Technology

High School Diploma -

Superior Heights Collegiate And Vocational School

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Riley McPhee