First-year student at Selkirk College, hardworking and passionate job seeker with strong organizational skills. Open to volunteering for personal development. Ready to assist the team in achieving company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
School Board Employee
Korean Education Office
06.2008 - 07.2024
Managed budget and handled contract-related tasks, ensuring efficient allocation of resources and compliance with regulations.
Contributed to improving administrative processes, supporting the smooth operation of educational services.
Developed and improved time management and organizational skills to maximise personal productivity.
Bank Teller
Hana Bank, Korea
02.2006 - 05.2007
Provided financial services to customers, including handling transactions, account management, and customer inquiries.
Maintained accuracy in banking operations while ensuring customer satisfaction.
Education
Bachelor of International Commerce - International Commerce
Yeungnam University
Gyeongsan Ciyt, Korea
02-2004
Skills
Strong teamwork
Cleaning and organization
Customer service understanding
Cleaning skills
Confident in handling challenging tasks and problem-solving
Languages
English
Limited Working
Korean
Native or Bilingual
Certification
Barista Level 2
Trade English Level 1
Timeline
School Board Employee
Korean Education Office
06.2008 - 07.2024
Bank Teller
Hana Bank, Korea
02.2006 - 05.2007
Bachelor of International Commerce - International Commerce
DOJ Accredited Legal Representative at National Korean American Service and Education Consortium (NAKASEC)DOJ Accredited Legal Representative at National Korean American Service and Education Consortium (NAKASEC)
Storytelling,Sound Design Instructor at Korean Visual Media Education AssociationStorytelling,Sound Design Instructor at Korean Visual Media Education Association
<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company