Riley Holling
Nanaimo,BC
Summary
I am a professional with a proven track record at Greenrock Liquor Store and Andrew Sheret Ltd. I am eager to learn and fast at it, and I am adept in problem-solving and providing exceptional customer service. My priorities are workplace safety, improving customer satisfaction, and fostering a culture of continuous learning and improvement.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager
Greenrock Liquor Store
02.2022 - Current
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Demonstrated adaptability by taking on additional responsibilities when necessary.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Developed strong rapport with customers, driving repeat business through personalized service experiences.
- Prepared and delivered customer orders with accuracy and enthusiasm.
Sales Representative
Andrew Sheret Ltd
09.2020 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Warehouse Forklift Operator
Andrew Sheret Ltd
08.2017 - 04.2020
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
Education
High School Diploma -
Timberline Secondary School
Campbell River, BC06.2014
Skills
- Workplace Safety
- Team Management
- Eager and Fast Learner
- Attention to Detail
- Excellent Customer Service and Relationships
- Staff Training
- Problem-Solving
References
Marilyn Holt Dave Roemer
Department Manager Regional Manager
Greenrock Liquor Store Andrew Sheret Ltd.
250-754-7500 ext 1 250-202-0890
Timeline
Assistant Department Manager
Greenrock Liquor Store
02.2022 - Current
Sales Representative
Andrew Sheret Ltd
09.2020 - 02.2022
Warehouse Forklift Operator
Andrew Sheret Ltd
08.2017 - 04.2020
High School Diploma -
Timberline Secondary School
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