Riley Hoffman
Sacramento,CA
Summary
Hello! My name is Riley Hoffman. I am a highly motivated individual with solid experience in both sales and customer service. I work well in fast paced environments in both teams and individually. I am comfortable working through many channels including phone call, email and face to face. I have proven to go above and beyond by not only meeting my sales goals but instead excelling. I consistently go above and beyond for the customer and for my team. My self motivation has allowed me to do quite well in every position I have worked in.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
04.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided coaching and mentoring to employees.
Guest Sales Associate
European Wax Center
05.2023 - 03.2024
- Supported visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
- Created schedules and handled all organizing of paperwork.
- Pitch wax passes to every single client that came in.
- Upheld a high wax pass conversion rate.
- Upheld company policies and guidelines consistently while working with customers throughout the sales process.
- Enhanced store reputation through friendly interactions and exceptional customer service skills.
- Promoted special sales events, leading to increased foot traffic and revenue generation.
- Handled wax pass contracts and payment plans on said passes.
- Consistently exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
Lead Hostess
Prelude Kitchen and Bar
12.2021 - 09.2022
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Gained OpenTable experience.
Retail Sales Associate
Article Consignment Boutique
03.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Photographed all inventory and uploaded the products onto the company's website.
- Handled authentication process on all luxury items before approving the products to become part of the inventory.
Tea Barista
T Bar
04.2021 - 08.2021
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
Essential Education
Sacramento, CA01-2025
Skills
- Leadership experience
- Health and safety compliance
- Sales proficiency
- Training background
- Clear communication
- Attention to detail
- Exceptional customer service
- Up-selling
- Friendly and outgoing
- Cash handling
Certification
- Permanent Makeup Certification
- Bloodborne pathogens certified
Timeline
Barista Trainer
Starbucks
04.2024 - Current
Guest Sales Associate
European Wax Center
05.2023 - 03.2024
Retail Sales Associate
Article Consignment Boutique
03.2022 - 08.2022
Lead Hostess
Prelude Kitchen and Bar
12.2021 - 09.2022
Tea Barista
T Bar
04.2021 - 08.2021
GED -
Essential Education
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