Riley Gibson
Folsom
Summary
Accomplish server with 3 years of experience and fast pace environments, demonstrating exceptional customer service skills in adaptability in various roles. Proficient in managing multiple tables, memorizing menus, and providing a seamless dining experience. Work great with coworkers and always willing to help out. Can learn new task with ease and a great listener, always willing to learn new things. Additionally, skilled in stocking shelves, breaking down inventory, and performing construction task.
Overview
7
7
years of professional experience
Work History
Cashier/Cook
Shake Shack
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Made shakes in a timely manner to keep up with the face paced environment.
- Expo kitchen and got orders out on time.
- Build food items.
- Fry foods.
Server
Suburban Yacht Club
02.2024 - 09.2024
- Demonstrated exceptional multitasking skills during peak hours, accurately managing several tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc
- Ensuring availability during peak hours
- Developed strong product knowledge including ingredients used in dishes allowing to provide detailed information about menu items.
Server
Kenny's burger joint
10.2022 - 02.2024
- I was a server in a very fast paced environment
- Had to keep up with side work while keeping the guest satisfied
- I got trained to be a bartender because the managers noticed my hard work
- Managed several tables at once
- Closed lunch and dinner and would eventually be the only server taking tables, at times I would get busy alone and still was able to juggle all the customers and closing duties
- Memorized food and drink menu and had to memorize new specials every month.
Grocery Stocker
Sprouts Farmers Market
09.2020 - 08.2021
- I stocked shelves with groceries and other various items
- I broke down inventory from trucks and organized the items to be easily distributed throughout the store
- I worked with customers in the restaurant with any questions or concerns that they had.
Construction Worker
D and R builders
02.2018 - 07.2019
- I was responsible for painting houses
- Breaking down structures that needed remodeling
- Building fences and patios
- Landscaping.
Education
High school diploma - undefined
Del Campo High School
Fair Oaks, CA05.2018
Skills
- Serving Experience
- Handyman
- Remodeling
- Construction
- Landscape Maintenance
- Stocking
- Serving
- Restaurant experience
- POS
- Lawn Care
- Host/Hostess
- Busser
- Patience and empathy
- Customer assistance
- Customer service
- Work ethic and integrity
- Time management skills
Timeline
Cashier/Cook
Shake Shack
10.2024 - Current
Server
Suburban Yacht Club
02.2024 - 09.2024
Server
Kenny's burger joint
10.2022 - 02.2024
Grocery Stocker
Sprouts Farmers Market
09.2020 - 08.2021
Construction Worker
D and R builders
02.2018 - 07.2019
High school diploma - undefined
Del Campo High School
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