Summary
Overview
Work History
Education
Skills
Timeline
Generic

RILEY FERGUSON

Edmonton,AB

Summary

Experienced and results-driven professional with strong management skills and a well-rounded background in sales, team leadership, and customer service. Proven ability to lead teams to exceed performance goals, drive sales growth, and maintain high levels of customer satisfaction. Skilled in coaching and motivating staff, resolving issues with professionalism and efficiency, and streamlining daily operations. Adept at building strong client relationships, managing multiple responsibilities, and adapting quickly to new challenges in fast-paced environments. Committed to delivering value through leadership, collaboration, and a customer-first mindset.

Overview

6
6
years of professional experience

Work History

Keyholder Manager

Pseudio
12.2024 - Current
    • Opened and closed the store independently, including securing cash drawers, alarms, and daily sales reconciliation.
    • Supervised staff during shifts, delegated tasks, and ensured completion of daily operational goals.
    • Consistently exceeded personal sales goals through strong product knowledge, upselling techniques, and building customer relationships.
    • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
    • Liaised with corporate headquarters regarding updates on business objectives or changes in retail industry trends affecting our store.

Sales Associate / Assistant Visual Merchandiser

H&M
05.2021 - 10.2023
    • Worked to ensure a commercial ready, and attractive sales environment, assisted in the setup of visual section displays, and window displays.
    • Independently setup section displays, mannequin spotlights, and signage displays.
    • Successfully handled visual merchandising, and worked to promote company vision according to commercial information, and head visual lead.
    • Trained new sales professionals, and provided coaching as needed to maintain company sales success.
    • Received shipments, and reported stock of commercial materials.

Receptionist / Spa Hostess

Safari Spa and Salon
01.2020 - 05.2021
    • Accurately took food and beverage orders.
    • Utilized booking systems, and handled correspondence between esthetician, massage therapists, salon workers, and guests.
    • Handled all cleaning throughout spa.
    • Maintained an adequate stock of food, hospitality items, and drinks.

Education

Proserve Certification -

AGLC
06-2025

Proserve Certification -

AGLC
06.2020

Skills

  • Strong leadership
  • Resource management
  • Willingness to learn
  • Customer relations
  • Organizational skills
  • Daily reporting

Timeline

Keyholder Manager

Pseudio
12.2024 - Current

Sales Associate / Assistant Visual Merchandiser

H&M
05.2021 - 10.2023

Receptionist / Spa Hostess

Safari Spa and Salon
01.2020 - 05.2021

Proserve Certification -

AGLC

Proserve Certification -

AGLC
RILEY FERGUSON