Riley Doucette
Yarmouth,NS
Summary
With a proven track record at Web.com, I excel in managing complex customer service scenarios and technical support, enhancing customer satisfaction significantly. My expertise in problem-solving and exceptional communication skills have driven team efficiency and performance. As a Corporate Domain Portfolio Manager at CSC, I've adeptly aligned domain strategies with organizational goals, showcasing adaptability and attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Corporate Domain Portfolio Manager
CSC
01.2022 - 01.2024
- Manage a diverse portfolio of domains, ensuring they align with organizational objectives and strategies and provide technical support
Senior Customer Service Representative
Web.com
01.2020 - 01.2022
- Trained new team members, improving overall team performance and efficiency
- Assist team members with any inquiries regarding the job
- Handle escalated customer complaints
Customer Service Representative
Web.com
01.2012 - 01.2020
- Provided technical support for domains, websites and email
- Handled high-volume calls, reducing wait times and increasing customer satisfaction
- Addressed customer inquiries, resolving issues
- Maintaining an understanding of the company's services to assist customers accurately
Education
Yarmouth High School -
Yarmouth High School
01.2011
Skills
- Problem Solving
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Conflict Resolution
- Time Management
- Adaptability and flexibility
Languages
English
Native or Bilingual
Certification
- Basic Life Support Certification (BLS)
Timeline
Corporate Domain Portfolio Manager
CSC
01.2022 - 01.2024
Senior Customer Service Representative
Web.com
01.2020 - 01.2022
Customer Service Representative
Web.com
01.2012 - 01.2020
Yarmouth High School -
Yarmouth High School
Similar Profiles
Abdullah AlahidebAbdullah Alahideb
Director of the CEO Office at CSCDirector of the CEO Office at CSC
Krupa SindhwadKrupa Sindhwad
Senior Fund Accountant at CSCSenior Fund Accountant at CSC
Damian ButhorneDamian Buthorne
Event Staff Member at CSCEvent Staff Member at CSC
Travis AzoreTravis Azore
Supervisor at CSCSupervisor at CSC
Jayden BoudreauJayden Boudreau
Construction Worker at Sky View RoofingConstruction Worker at Sky View Roofing