Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Riley Doucette

Yarmouth,NS

Summary

With a proven track record at Web.com, I excel in managing complex customer service scenarios and technical support, enhancing customer satisfaction significantly. My expertise in problem-solving and exceptional communication skills have driven team efficiency and performance. As a Corporate Domain Portfolio Manager at CSC, I've adeptly aligned domain strategies with organizational goals, showcasing adaptability and attention to detail.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Corporate Domain Portfolio Manager

CSC
01.2022 - 01.2024
  • Manage a diverse portfolio of domains, ensuring they align with organizational objectives and strategies and provide technical support

Senior Customer Service Representative

Web.com
01.2020 - 01.2022
  • Trained new team members, improving overall team performance and efficiency
  • Assist team members with any inquiries regarding the job
  • Handle escalated customer complaints

Customer Service Representative

Web.com
01.2012 - 01.2020
  • Provided technical support for domains, websites and email
  • Handled high-volume calls, reducing wait times and increasing customer satisfaction
  • Addressed customer inquiries, resolving issues
  • Maintaining an understanding of the company's services to assist customers accurately

Education

Yarmouth High School -

Yarmouth High School
01.2011

Skills

  • Problem Solving
  • Excellent communication skills
  • Attention to detail
  • Ability to collaborate effectively
  • Conflict Resolution
  • Time Management
  • Adaptability and flexibility

Languages

English
Native or Bilingual

Certification

  • Basic Life Support Certification (BLS)

Timeline

Corporate Domain Portfolio Manager

CSC
01.2022 - 01.2024

Senior Customer Service Representative

Web.com
01.2020 - 01.2022

Customer Service Representative

Web.com
01.2012 - 01.2020

Yarmouth High School -

Yarmouth High School
Riley Doucette