Riley Doucette
Yarmouth,NS
Summary
With a proven track record at Web.com, I excel in managing complex customer service scenarios and technical support, enhancing customer satisfaction significantly. My expertise in problem-solving and exceptional communication skills have driven team efficiency and performance. As a Corporate Domain Portfolio Manager at CSC, I've adeptly aligned domain strategies with organizational goals, showcasing adaptability and attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Corporate Domain Portfolio Manager
CSC
01.2022 - 01.2024
- Manage a diverse portfolio of domains, ensuring they align with organizational objectives and strategies and provide technical support
Senior Customer Service Representative
Web.com
01.2020 - 01.2022
- Trained new team members, improving overall team performance and efficiency
- Assist team members with any inquiries regarding the job
- Handle escalated customer complaints
Customer Service Representative
Web.com
01.2012 - 01.2020
- Provided technical support for domains, websites and email
- Handled high-volume calls, reducing wait times and increasing customer satisfaction
- Addressed customer inquiries, resolving issues
- Maintaining an understanding of the company's services to assist customers accurately
Education
Yarmouth High School -
Yarmouth High School
01.2011
Skills
- Problem Solving
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Conflict Resolution
- Time Management
- Adaptability and flexibility
Languages
English
Native or Bilingual
Certification
- Basic Life Support Certification (BLS)
Timeline
Corporate Domain Portfolio Manager
CSC
01.2022 - 01.2024
Senior Customer Service Representative
Web.com
01.2020 - 01.2022
Customer Service Representative
Web.com
01.2012 - 01.2020
Yarmouth High School -
Yarmouth High School