Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riley Boivin

New Westminster,BC

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Boston Pizza
Burnaby, BC
11.2022 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Server

Boston pizza
Burnaby, British Columbia
07.2021 - Current
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Host

IHop
Burnaby, British Columbia
11.2018 - 10.2020
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Education

High School Diploma -

New Westminster Secondary School
New Westminster, BC
06.2022

level 1 - Carpentry Framing And Forming Foundation

British Columbia Institute of Technology
Burnaby, BC

Skills

  • Project Management
  • Staff Development
  • Sales Techniques
  • Technical Proficiency
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Onboarding and Orientation
  • Staff Training
  • Team Leadership

Certification

  • Licensed serving at right

Timeline

Manager

Boston Pizza
11.2022 - Current

Server

Boston pizza
07.2021 - Current

Host

IHop
11.2018 - 10.2020

High School Diploma -

New Westminster Secondary School

level 1 - Carpentry Framing And Forming Foundation

British Columbia Institute of Technology
Riley Boivin