Rikki Buck
Blumenort,MB
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer focused individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented, caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Public Education Intern
City Of Winnipeg / Winnipeg Fire Paramedic Service
05.2023 - 08.2023
- Taught fire safety education to children across the south end of Winnipeg through schools, daycare's, churches, camps, festivals, and more.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Worked cooperatively with teachers, administrators, and parents to help students reach learning objectives.
Customer Service Cashier
Pet Valu
12.2022 - 04.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Quality Control & Assessment Specialist
Keystone Assessment Service
09.2017 - 09.2020
- Invoice processing for assessments with Quickbooks
- Ensuring consistency and quality of content evaluation for claims completed by contractors
- Utilizing optimized search functions for accurate assessment of claim contents
- Effectively managing multiple claims and criteria for various insurance companies
- Maintaining clear lines of communication between all claim stakeholders in a professional manner.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Client Services Manager
ICS Great Western Containers
03.2015 - 09.2017
- Coordinating all incoming and outgoing product delivery
- Providing accurate and time sensitive quotes as well as fielding all product inquiries
- Managing all accounts payable and accounts receivable
- Maintaining client files including individual account pricelists.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
Production Assistant
McCuaig Solutions
11.2014 - 02.2015
- Assist in the manufacturing, packaging & labeling of controlled Health Canada health products in accordance with Health Canada's Good Manufacturing Practices
- Completion of required information for production batch folders and reporting on any non-conformances
- Coordinate shipping and receiving
- Responsible for responding to customer requests for Technical Information IE Material Safety Data Sheets, Technical Data Sheets etc.
- Enhanced production efficiency by streamlining processes and implementing organizational improvements.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
Warranty Service Representer & Scheduler
Jeld-Wen Windows & Doors
09.2012 - 11.2014
- Assist customers with warranty concerns and objections to warranty denials and review cases for goodwill consideration to meet customer’s expectations & satisfaction
- Responsible for solving internal and external conflict issues expeditiously according to standard operating procedures
- Work with supervisors and managers in the training of new employees to the customer care department
- Responsible for the scheduling of repair technicians.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Education
GED -
Springfield Collegiate
Oakbank, MBFaculty of Arts
University of Winnipeg
Winnipeg, MBFaculty of Social Work
University of Manitoba
Winnipeg, MB09.2025
Skills
- Quickbooks
- Microsoft Office Suite
- Word, Excel, PowerPoint
- TEAMS
- Publisher
- Zoom, Webex
- Microsoft and Apple OS
- Exceptional customer relation skills and communication
Hobbies and Interests
- People, Environment, & Animal Welfare
- Journaling & Writing
- Reading
- Active Living & Nutrition
- Traveling
- Camping/Outdoors
- Nature & Plants
Certification
- ASIST Certified
Timeline
Public Education Intern
City Of Winnipeg / Winnipeg Fire Paramedic Service
05.2023 - 08.2023
Customer Service Cashier
Pet Valu
12.2022 - 04.2023
Quality Control & Assessment Specialist
Keystone Assessment Service
09.2017 - 09.2020
Client Services Manager
ICS Great Western Containers
03.2015 - 09.2017
Production Assistant
McCuaig Solutions
11.2014 - 02.2015
Warranty Service Representer & Scheduler
Jeld-Wen Windows & Doors
09.2012 - 11.2014
GED -
Springfield Collegiate
Faculty of Arts
University of Winnipeg
Faculty of Social Work
University of Manitoba
- ASIST Certified
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