Rikki Baczyk
Elliot Lake
Summary
Self-motivated professional highly experienced in dental guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
2005
2005
years of post-secondary education
Work History
Front Desk Receptionist /New Patient Coordinator
Bronte Road Family Dental
Oakville
02.2017 - 07.2023
- Greeted patients warmly and checked them in for appointments.
- Managed appointment scheduling using OpenDental software.
- Provided excellent customer service by answering phone calls, emails and faxes, and addressing patient, specialist, and insurance companies’ inquiries promptly.
- Assisted dental staff with administrative tasks as needed.
- Coordinated communication between patients and dental providers effectively.
- Coordinated communication between insurance companies, patients and providers.
- Processed payments and updated financial records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Handled payment processing and provided customers with receipts and proper paperwork.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Coordinated maintenance requests for office equipment and facilities.
- Handled sensitive information in a confidential manner.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
Education
Elliot Lake Secondary School
Elliot Lake, ONSkills
- Patient coordination
- Attention to detail
- Calendar/Scheduling management
- Dental insurance plans
- Payment processing
- Excellent Customer service
- Conflict resolution
- Proficient in OpenDental, gmail
- Confidentiality handling
- Time management
- Team collaboration
- Problem-solving skills / Issue handling
- Onboarding support
Accomplishments
- Bronte Road Family Dental was awarded Consumer Choice Award for Business Excellence in the category of Dentists for Oakville, Halton region in the years 2017, 2018, 2019, 2020, 2021, 2022 and 2023 throughout my role as the only receptionist in the office.
Timeline
Front Desk Receptionist /New Patient Coordinator
Bronte Road Family Dental
02.2017 - 07.2023
Elliot Lake Secondary School