Riki-Lee Buettner
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative (CSR)
St John Ambulance
07.2022 - 12.2023
- Answer multi-line phone system to book in clients across Alberta for various First Aid Courses
- Take payment over the phone for courses
- Data Entry
- Basic filing system
- Basic trouble shooting for virtual class'
- Various communications through email both intra office and out.
Office Administrator
Progressive Physiotherapy Inc.
11.2021 - 07.2022
- Swiftly and efficiently help check in clients as they arrive to the multi practice clinic
- Help clients book appointments with the right service provider using the Jane Program
- Input client insurance information for appointments
- Take payments in many forms for services
- Light office cleaning
- Answering of a multiline phone, also regular checking and distributing of office email
- Input chart data into the proper client file, this also includes retyping practitioner notes.
Consumer Electronics Associate
OSL Retail Service
01.2020 - 11.2021
- Greet customers, understand their preference, place their orders and manage their complaints
- Establish and maintain sustainable relationship with current and potential customers
- Complete financial transactions and reporting using POS/cash register in cash/credit/debit
- Perform regular activities, such as cleaning, creating displays, ordering product and organizing overstock
- Stay updated regarding new & existing product and ongoing & future promotional offers
- Manage customer database to ensure regular communication and promote product offers.
Sale Associate
Motherhood Maternity
06.2018 - 01.2020
- Dealt with customers through assessing their needs and designing services according to their needs
- Established and maintained communication with customers and other stakeholders associated
- Processed day-to-day financial transaction using cash register/POS in cash and credit/debit cards
- Managed inventories through assessing existing supplies, ordering new supplies and restocking them
- Performed opening and closing duties- open & closing store, running reports, and depositing money to bank.
Customer Service
Grande Prairie Airport
08.2018 - 12.2019
- Offered customer service according to their needs following the organization's policies and instructions
- Supported customers with additional services, such as giving directions and serving coffee while waiting
- Handled financial transactions and reporting using POS/cash register in cash and credit/debit cards
- Executed regular activities assigned, e.g., cleaning the area, reporting inventory, and organizing overstock
- Performed day-end activities, such as cashing in/out the till and reconciling receipts for debit/credit purchases.
Education
Diploma in Medical Office Administration -
CDI College
01.2021
Skills
- Diligent, organized and reliable
- Excellent customer service skills
- Excellent communication skills
- Strong attention to detail
- Multi-tasking abilities
- Strong interpersonal skills
- Effective team player
- Efficient to handle stress
- Patient care services
- Booking appointments
- Basic medical terminology
- Filing & documentation
- Medical billing
- Insurance processing
- Medical communication
- Keyboarding skills
- EMR Software- Accuro
- Microsoft Office Suite
- Medical Scheduling
- Insurance Verification
Certification
First Aid & CPR Level C, 07/01/21, 07/01/24
ProServe expires December 9th 2028
Certified Babysitting Basics Instructor with St. John Ambulance since 2023
Timeline
Customer Service Representative (CSR)
St John Ambulance
07.2022 - 12.2023
Office Administrator
Progressive Physiotherapy Inc.
11.2021 - 07.2022
Consumer Electronics Associate
OSL Retail Service
01.2020 - 11.2021
Customer Service
Grande Prairie Airport
08.2018 - 12.2019
Sale Associate
Motherhood Maternity
06.2018 - 01.2020
Diploma in Medical Office Administration -
CDI College
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