Rikeyna Howard
Sacramento
Summary
Dynamic professional with extensive experience in customer service and underwriting. Recognized for strong communication and problem-solving abilities, effectively enhancing client satisfaction and operational efficiency. Committed to maintaining compliance standards and delivering exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Personal Lines Underwriter
Arthur J. Gallagher
Rocklin
10.2024 - 12.2025
- Evaluated policy risk, ensuring adherence to underwriting guidelines and company standards to mitigate potential losses.
- Investigated discrepancies and supported fraud prevention efforts, maintaining accurate records to uphold integrity of underwriting process.
- Communicated effectively with clients, agents, and internal departments to resolve issues efficiently.
- Delivered high-quality customer service while managing multiple priorities in deadline-driven environment, enhancing client satisfaction.
Member Service Associate
CSAA Insurance
Roseville
01.2023 - 10.2024
- Managed high-volume customer interactions, effectively resolving policy concerns and service-related issues to enhance customer experience.
- Demonstrated strong problem-solving and communication skills, contributing to efficient service delivery in a fast-paced environment.
- Collaborated with cross-functional teams to improve operational workflow and customer satisfaction.
- Maintained professionalism and accuracy in documentation and reporting, ensuring confidentiality and compliance with company standards.
Commercial Underwriter
Deans and Homer Insurance
Roseville
01.2022 - 02.2023
- Conducted risk evaluations to ensure compliance with company and regulatory standards, minimizing potential liabilities.
- Reviewed documentation, inspections, and operational assessments to identify discrepancies and enhance accuracy.
- Built professional relationships with clients and team members while supporting business operations.
- Assisted in maintaining workflow processes and policy accuracy to support operational efficiency.
Agency Representative
Arthur J. Gallagher
San Francisco
04.2014 - 08.2019
- Resolved escalated customer concerns while implementing quality control procedures to improve service delivery.
- Maintained strong client relationships through professionalism and effective communication.
- Supervised daily operations to enhance team performance and productivity.
- Assisted with employee training and onboarding, providing operational support to streamline processes.
Education
Associate of Arts & Science - Law, Public Policy & Society, Criminal Justice
Sacramento City College
Sacramento, CaliforniaSkills
- Underwriting Guidelines Training
- Claims Evaluation
- Risk compliance
- Documentation management
- Client Relationship Management
- Relationship management
- Operations management
- Multitasking
- Detail-Oriented
- Adaptable
- Team leadership
- Conflict Resolution
Timeline
Personal Lines Underwriter
Arthur J. Gallagher
10.2024 - 12.2025
Member Service Associate
CSAA Insurance
01.2023 - 10.2024
Commercial Underwriter
Deans and Homer Insurance
01.2022 - 02.2023
Agency Representative
Arthur J. Gallagher
04.2014 - 08.2019
Associate of Arts & Science - Law, Public Policy & Society, Criminal Justice
Sacramento City College