RIKEN MITESH DALASANIYA
North York,ON
Summary
Experienced technical professional with almost two years of telephone customer service experience, including sales, technical support, and customer care. Well-versed in major customer service skills and conflict resolution. Approach every interaction with a positive attitude and aim to utilize proven skills to contribute effectively to company. Possess knowledge of service delivery and demonstrated strong multitasking abilities. Committed to maintaining professional relationships that increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Guard
Allied Universal
06.2023 - Current
- Successfully completed assigned patrols and monitoring rounds, accumulating experience points for each completed task
- Effectively responded to security breaches, alarms, and disturbances, demonstrating the ability to handle high-stress situations and ensure the safety of the premises
- Provided exceptional customer service by assisting visitors with directions and answering inquiries, contributing to a positive and secure environment
- Maintained accurate incident reports, highlighting observations and security risks promptly, showcasing strong communication and attention to detail
- Actively participated in training sessions and workshops to enhance security knowledge and skills, earning experience points for continuous improvement
- Collaborated with fellow security personnel and other departments, fostering teamwork and effective security operations
- Consistently adhered to security protocols, procedures, and company policies, accumulating experience points through demonstrated dedication to maintaining a secure environment
- Adapted quickly to changing circumstances and unexpected challenges, gaining experience points for flexibility and resourcefulness.
Customer Support Specialist
Jio Telecom
04.2020 - 03.2022
- Respond to customer queries promptly and accurately, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to assist
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives.
Education
Post Graduate Certificate - Global Business Management
Mohawk College
Mississauga08.2024
Bachelor of Business Administrative - Marketing management
Shri B.J Patel Umiya BBA College
India05.2022
Skills
- Time Management
- Problem-solving
- Willingness to learn
- Documentation and Record-Keeping
- Teamwork
- Exceptional verbal and written communication
- Leadership
- MS Office suite (Word, PowerPoint, and Excel)
- Reliable and trustworthy
- Customer service excellence
- Customer Response
Certificatesandlicenses
- First Aid Certificate
- Security Guard Licence
Languages
English
Gujarati
Hindi
Software
Power BI
JIRA
Timeline
Security Guard
Allied Universal
06.2023 - Current
Customer Support Specialist
Jio Telecom
04.2020 - 03.2022
Post Graduate Certificate - Global Business Management
Mohawk College
Bachelor of Business Administrative - Marketing management
Shri B.J Patel Umiya BBA College
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