Riken Prajapati
Calgary,AB
Summary
Dynamic professional with hands-on experience in business operations and problem-solving. Skilled in adapting to challenges and taking on new tasks. Creative, results-driven, and committed to organizational goals. Expert in troubleshooting computer hardware and software issues in customer-focused settings. Knowledgeable in operating systems, networking protocols, and technical support procedures, with a knack for identifying and resolving complex technical problems.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Tommy Hilfiger
11.2019 - Current
- Advanced problem-solving skills, troubleshooting applications and devices, training for new technology rollouts
- Supporting, guiding, and developing employees, overseeing inventory management, troubleshooting network issues and POS machines
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
Operations Manager
Ramdev Bricks
10.2015 - 09.2019
- Planning and coordinating project work, overseeing logistics, troubleshooting computer-related issues
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Retail Sales Supervisor
Brooks Brothers
06.2014 - 10.2015
- Achieving sales goals, providing training to associates, fostering a positive work environment
Education
Diploma in IT Technician (COMPTIA) -
Ace Career College
Calgary, Canada05.2024
Post Graduate Certificate in Banking and Financial Support Services -
Lambton College
Toronto, Canada04.2013
Bachelors in business administration in Human Resources Management -
Ganpat University
Mehsana, India04.2011
Skills
- Business Development
- Records Management
- Problem-Solving
- Strategic Planning
- Microsoft Office Suite
- Troubleshooting hardware and applications
- Windows operating systems
- Attention to Detail
- Inventory Tracking and Management
- Analytical Thinking
- Time management abilities
- POS systems operation
Languages
English
Full Professional
Timeline
Assistant Store Manager
Tommy Hilfiger
11.2019 - Current
Operations Manager
Ramdev Bricks
10.2015 - 09.2019
Retail Sales Supervisor
Brooks Brothers
06.2014 - 10.2015
Diploma in IT Technician (COMPTIA) -
Ace Career College
Post Graduate Certificate in Banking and Financial Support Services -
Lambton College
Bachelors in business administration in Human Resources Management -
Ganpat University