Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Riken Prajapati

Calgary,AB

Summary

Dynamic professional with hands-on experience in business operations and problem-solving. Skilled in adapting to challenges and taking on new tasks. Creative, results-driven, and committed to organizational goals. Expert in troubleshooting computer hardware and software issues in customer-focused settings. Knowledgeable in operating systems, networking protocols, and technical support procedures, with a knack for identifying and resolving complex technical problems.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Tommy Hilfiger
11.2019 - Current
  • Advanced problem-solving skills, troubleshooting applications and devices, training for new technology rollouts
  • Supporting, guiding, and developing employees, overseeing inventory management, troubleshooting network issues and POS machines
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.

Operations Manager

Ramdev Bricks
10.2015 - 09.2019
  • Planning and coordinating project work, overseeing logistics, troubleshooting computer-related issues
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Retail Sales Supervisor

Brooks Brothers
06.2014 - 10.2015
  • Achieving sales goals, providing training to associates, fostering a positive work environment

Education

Diploma in IT Technician (COMPTIA) -

Ace Career College
Calgary, Canada
05.2024

Post Graduate Certificate in Banking and Financial Support Services -

Lambton College
Toronto, Canada
04.2013

Bachelors in business administration in Human Resources Management -

Ganpat University
Mehsana, India
04.2011

Skills

  • Business Development
  • Records Management
  • Problem-Solving
  • Strategic Planning
  • Microsoft Office Suite
  • Troubleshooting hardware and applications
  • Windows operating systems
  • Attention to Detail
  • Inventory Tracking and Management
  • Analytical Thinking
  • Time management abilities
  • POS systems operation

Languages

English
Full Professional

Timeline

Assistant Store Manager

Tommy Hilfiger
11.2019 - Current

Operations Manager

Ramdev Bricks
10.2015 - 09.2019

Retail Sales Supervisor

Brooks Brothers
06.2014 - 10.2015

Diploma in IT Technician (COMPTIA) -

Ace Career College

Post Graduate Certificate in Banking and Financial Support Services -

Lambton College

Bachelors in business administration in Human Resources Management -

Ganpat University

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Riken Prajapati