Rika Igarashi
Vancouver,BC
Summary
Proven leader in the hospitality sector, adept at elevating customer experiences and streamlining operations for efficiency. At 45 Ventures Management Corp., I spearheaded team management and customer engagement initiatives, significantly enhancing service quality. Expert in POS system operation and staff scheduling, my approach has consistently maximized profitability and team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cafe Manager
45 Ventures Management Corp.
04.2022 - Current
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Server
Tamaru Shoten Group
04.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Manager
Heart Connection Inc.
02.2018 - 03.2022
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Full Time Server
Tamaru Shoten Group
05.2015 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Server
Tamaru Shoten Group
02.2013 - 11.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Diploma - Nail Technician
New Image College
Vancouver, BC09.2014
Diploma of Business Management - Business Management
King George International Business College
Vancouver, BC09.2013
No Degree - English As Second Language
Kaplan Aspect
Portland,OR11.2012
Bachelor in English Interpretation - English Interpretation
Japan College of Foreign Languages
Tokyo,Japan03.2011
Skills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Team Management
- Inventory control and record keeping
- Staff Management
- Point of Sale (POS) system operation
- Menu development
- Staff Scheduling
- Supervisory skills
Languages
English
Full Professional
Japanese
Native or Bilingual
Certification
- Certified Serve It Right
- Certified Food Safe license Lv.1
Timeline
Cafe Manager
45 Ventures Management Corp.
04.2022 - Current
Server
Tamaru Shoten Group
04.2022 - 12.2022
Restaurant Manager
Heart Connection Inc.
02.2018 - 03.2022
Full Time Server
Tamaru Shoten Group
05.2015 - 12.2018
Server
Tamaru Shoten Group
02.2013 - 11.2013
Diploma - Nail Technician
New Image College
Diploma of Business Management - Business Management
King George International Business College
No Degree - English As Second Language
Kaplan Aspect
Bachelor in English Interpretation - English Interpretation
Japan College of Foreign Languages
- Certified Serve It Right
- Certified Food Safe license Lv.1
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